Job Description

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Brakes have an opportunity for a

Supply Chain Service Manager

to join the Product Supply team on a Full Time, Permanent basis. The role is based at our Ashford office and reports to the Service Team Manager. It will be your responsibility to drive end to end service improvements for our large customer base. This will involve working cross functionally with our planning teams, sales colleagues, external customers and operational departments to understand the key issues, recommend robust solutions and deliver improvement plans.


Our role is Monday - Friday, 39 hours per week, 8am-5pm and is offering hybrid working, with 3 days a week in the Ashford office, so you must be within a commutable distance. The site has good transport links and free car park for colleagues. Occasional travel will be required for internal and external meetings.

Key Accountabilities & Responsibilities:

Pro-actively analyse data to understand key service issue trends across the relevant business sector. Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions Perform 'deep dives' to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions. Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels. Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders. Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements. Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting. Build strong communication links with customers, planning team's sales and operations and establish a sustainable but challenging working relationships. Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate. Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA Represent supply chain function at internal and external customer service meetings.

About you:

It is desirable that the successful candidate have proven experience in supply chain looking take the next step in their career and join a global organisation or someone who is commercially astute from an Account Management background within a large FMCG organisation. The ideal candidate will be Six Sigma Yellow or Green belt certified or have a good understanding of Lean principles/ continuous improvement methodologies. You will be proficient in the use of MS Office, in particular Excel and have an analytical mindset and the ability to create and manipulate data types for accurate reporting using SAP, Power BI, and Business Warehouse 7.4 capabilities. Previous experience with internal and external stakeholder management at various levels in a professional capacity combined with strong negotiation and influencing skills are key to being successful in this position. This role is suitable for a positive, self-starter looking to drive change and continuous improvement with a high level of resilience who can think logically outside the box to problem solve.