Job Description

Make a real difference with our MND Connect team. Your compassion and clear communication will help people feel informed and reassured at a time when reliable support really matters

As a Support Adviser, you'll provide high?quality information, practical advice and emotional support to people affected by MND. You'll help callers understand complex topics such as new diagnoses, voice banking, genetic testing, financial support and available local services.


Every conversation is unique, and each one has real impact.


You'll join a collaborative and resilient team who are committed to person?centred support. We share knowledge and stay focused on solutions that help the people contacting the helpline.


You'll bring experience in information?giving, ideally from a helpline or support-service setting, strong communication skills, empathy and the confidence to support people in managing the impact of MND. Familiarity with CRM or contact?centre systems and Microsoft 365 is important, but full training and ongoing support are provided.


Professionalism, discretion and a commitment to safeguarding best practice are essential in this role.


If you're proactive, compassionate and ready to make a meaningful difference, we'd love to hear from you.

Hybrid Working and Flexibility:

This is a 12-month Fixed Term Contract opportunity with the expectation to attend the office 2 - 3 days per week.


The official job title for this role is: MND Connect Adviser

What We Offer:

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 24/7 GP access via phone and video Life assurance and confidential counselling helplines Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) Access to Benefit Hubfor discounts on everyday shopping Enhanced pension scheme Opportunities for training and personal development Hybrid working

Key Responsibilities

Respond promptly to helpline calls, emails and forum posts Offer tailored guidance through active listening and sensitive questioning Provide clear information on MND Association services and signpost to external support Liaise with professionals and MND Care Centres to support complex cases Maintain accurate, confidential records and complete admin tasks efficiently Help improve services and uphold high-quality standards Identify and act on risks, including safeguarding concerns Promote the Association's resources, values and mission in all interactions

About You

Experienced in information-giving, ideally via helplines or support services A collaborative team player who shares knowledge and supports others Solution-focused, proactive and quick to learn Empathetic, resilient and confident supporting people in distress Skilled communicator, able to build rapport by phone and in writing Experience with CRM/contact centre systems and Microsoft 365 Professional, discreet and committed to safeguarding best practice

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.


As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. This role requires a DBS check to be completed.

Support Adviser

Northampton, Northamptonshire, United Kingdom
NN3 6BJ
27,900 per year
Contract - Full-time
Posted today
Closing date: 02/02/2026
Documents
MND Connect Adviser Candidate Pack.pdf
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