Job Description

Support Analysist

Falkirk (Hybrid Working)

Salary: 31,000 per annum with competitive benefits and annual leave

Summary

Join a dynamic team and make a real impact! Are you passionate about IT and eager to deliver outstanding technical support? We're looking for an enthusiastic IT Support Analyst to join our Falkirk office, supporting users across multiple sites. This is a fantastic opportunity to work in a fast-paced, collaborative environment with hybrid working available after training.

Key Responsibilities

Provide professional, courteous, and rapid responses to user enquiries (remote and on-site) Own technical issues from investigation through to resolution Log, track, and resolve tickets in our service desk system Collaborate with IT colleagues to improve processes and share knowledge Administer and support Microsoft 365 services (Exchange Online, OneDrive, Teams, SharePoint Manage user accounts in Active Directory and Microsoft 365 Deploy, configure, and maintain PCs, laptops, and peripherals Troubleshoot operating systems, software, and applications Support company telephony systems (cloud platforms like 8x8) and mobile devices (MDM) Provide LAN/WAN infrastructure support and basic server administration Configure and troubleshoot remote Wi-Fi networks Liaise with external vendors and place orders with suppliers Travel to other office locations as needed (valid UK driving licence required)

Essential Criteria

Minimum 2 years' IT support experience in a busy, multitasking environment Broad technical exposure: Microsoft 365, Active Directory, LAN/WAN, telephony, server fundamental Strong Microsoft Office skills (Outlook, Excel, Word, PowerPoint) Competent in installing and troubleshooting Microsoft Operating Systems Experience with HP and Dell hardware Mobile device support (ideally Intune) Telecoms issue resolution (cloud telephony, mobiles, landlines) Backup and restore procedures Printer support and troubleshooting Excellent communication skills, comfortable supporting non-technical users

Desirable Criteria

Microsoft Certifications Cybersecurity experience (Microsoft 365) Knowledge of Microsoft Power Platform Exposure to AI tools or technologies SharePoint Online administration Experience with cloud telephony platforms (8x8) Hyper-V environments

Benefits

Competitive salary and benefits, including annual leave, group term life assurance, health cash plan and enhance family friendly leave policies. Hybrid working (2 days offsite after training) Opportunities for growth and development Supportive, friendly team culture Commitment to safeguarding and high standards of care
Ready to take the next step in your IT career? Apply now including and update CV

Closing Date for Applications

Monday 20th October 2025

Job Types: Full-time, Permanent

Pay: 31,000.00 per year

Work Location: Hybrid remote in Falkirk FK1 3AR