Job Description

Suffolk County Council - Post 1: Foley House Family Hub, Newmarket, CB8 0HY and Post 2: The Lark Family Hub, Mildenhall, IP28 7JX (On-site)

24,404 per annum (pro rata for part time)

Post 1: 22.5 hours per week

Post 2: 22.5 hours per week

Permanent

We're focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say and creating a culture of mutual respect. As a

Support and Information Officer

in the

Children's Centre Team

(based at Foley House Family Hub in Newmarket or The Lark Family Hub in Mildenhall) you'll be as keen to collaborate and build a bright future as we are.


Reimagine the possibilities.

Your role and responsibilities

As a Support and Information Officer, you will be the welcoming face of our Family Hubs, providing a warm and professional first point of contact for families, children, and professionals. You'll manage reception duties, support the Community Health Team with administrative and finance tasks, and help maintain a safe and welcoming environment across our sites.



You'll play a key role in delivering the Healthy Child Programme and Children's Centre Statutory Framework, supporting children from pregnancy to age 5 and their families. Your responsibilities will include:


Greeting and signposting families and professionals to appropriate services Managing reception and supporting building operations (e.g. key holding, health and safety checks) Supporting the planning and delivery of group activities Handling administrative tasks including data entry, room bookings, and financial processing Promoting services through marketing, social media, and community engagement Supporting safeguarding practices and escalating concerns appropriately

You will need

NVQ Level 2 in Business Administration, Customer Service, or equivalent experience Good literacy, numeracy, and IT skills (including Microsoft Office) Experience in administrative and office-based roles Strong communication and interpersonal skills Ability to work flexibly across multiple sites and adapt to changing priorities A passion for supporting children and families, and a commitment to safeguarding

You can view a full list of requirements in the

Job and Person Profile (docx)

. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You'll be part of Suffolk's Community Health Team (0-19), working collaboratively with colleagues across Family Hubs in the Forest Heath area. Our team is committed to early intervention, reducing social isolation, and improving outcomes for children and families. We value flexibility, creativity, and a strengths-based approach to practice.



We offer a supportive and inclusive working environment, with opportunities for professional development and flexible working arrangements.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our

Workforce Equality Report (suffolk.gov.uk)

.

For more information

Please contact

Debbie Frost (she/her)

for a casual conversation. You can reach her by calling

07920 502637

or emailing

debbie.frost@suffolk.gov.uk

How to apply

Step 1 -

Read the

Job and Person Profile (docx)

.

Step 2 -

Click 'Apply Now' to start your online application.

Step 3 -

Upload aSupporting Statementanswering the following questions below (no more than 400 words per question). You should use the

Supporting Statement template

.

Question 1 -

Tell us about your administrative and office experience.

Question 2 -

What do you consider are the important factors to ensure we provide an effective and customer-focused first point of contact for families and visitors to our Family Hubs?

Question 3 -

How would you ensure that Family Hub services are effectively shared with families and professionals?

Question 4 -

Describe a time when you had to manage competing priorities. How did you approach the situation and what was the outcome?

Please note:

Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.


We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.



If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing

recruitment@suffolk.gov.uk

or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 21 July 2025

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

As a modern and effective council, we

offer a wide variety of careers to suit people with a range of

skills, abilities and ambitions. We offer working options that

flex to reflect the way people work today and take the time to

understand and support your individual needs. We're driven

to make a positive difference to the world around us and

encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:



up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day
Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).