Job Description

Reference:
25-28521
Job title:
Support Assistant
Directorate:
Corporate Services
Service:
Support
Closing date:
04/07/2025 10:00
Job type/Hours:
Temporary year | 37 Hour
Salary:
24,790 - 25,183 a year
Pay Scale:
GS3
Location(s):
Caernarfon

Gwynedd Council offers an attractive employment package, for more information please click on this

Information Pack

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.


We encourage everyone who applies for a job with Gwynedd Council to submit job applications in Welsh or bilingually.


(Applications submitted in English only or Welsh only will always be treated equally, but we ask applicants to consider carefully what the linguistic requirements of the job in question is and if it would be more appropriate to submit an application in Welsh.)


For further information about this post please contact Mari Jones or Iona Williams on 01286 679022 / 01286 679259


Application forms and further details available from Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH


Tel: 01286 679076


E-Mail: Swyddi@gwynedd.llyw.cymru

CLOSING DATE: 04.07.2025

If you are successful to be short listed for an interview you will be contacted by E-MAIL using the address provided on your application form. You need to ensure that you check your email regularly.

Personal attributes

#

Essential

The ability to work as a member of a team and individually


The ability to work under pressure and meet tight targets


The ability to manage your own time, considering to work priorities


The ability to respond calmly and logically in a conflicting situation


The ability to work accurately and thoroughly without supervision


The ability to deal with people courteously


The confidence to deal with officers on various levels


The ability to deal with sensitive and confidential situations


Organised and accomplished at work

#

Desirable

Qualifications and relevant training

#

Essential

A good standard of education to GCSE level


Qualification in the field of Business Administration or equivalent

#

Desirable

Relevant experience

#

Essential

Experience of working in the field of administration

#

Desirable

Experience of finance and accounts work

Skills and specialist knowledge

#

Essential

Familiar with Word, Excel, Access software.


Computer Skills of the highest quality in word processing, spreadsheets, systems


The ability to prioritise work

#

Desirable

Familiar with the rest of the Microsoft Office software.


Familiar with the various aspects of the Council's work and structure


Familiar with the Council's administrative systems


Good interpersonal skills

Language requirements

#

Essential

#

Listening and Speaking - Higher Level

Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions.Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.

#

Reading and Understanding - Higher Level

Able to understand standard written Welsh and English; both formal and informal.Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.

#

Writing - Intermediate Level

Able to write letters for a specific purpose, e-mails and short reports in Welsh and English, using vocabulary and simple phrases that are familiar to the field of work. (They will need to be checked before being sent out).

Purpose of the post

Ensure that the people of Gwynedd are at the heart of everything we do. Provide high-level administrative support in the Support Service. To be committed to providing an effective and efficient Service and to contribute to enabling the Service to achieve its aims and objectives.

Responsibility for functions

Main duties

Deal with enquiries by telephone and e-mail professionally and positively. Ensure the appropriate distribution and implementation of the corporate postal processes - including opening, sorting, tracking and distributing etc. Record and process invoices. Implement ordering and invoicing processes effectively, correctly and appropriately. Implement other financial processes, e.g. Raising bills (debtors accounts), credit cards correctly, effectively and appropriately. Ensure that relevant goods/services are procured effectively and efficiently and that the relevant processes are followed e.g. office supplies, IT equipment, mobile phones, safety equipment/ clothes, travelling arrangements, hotels etc. Process various forms. These are examples only - Health and Safety HS11 Forms, Client Diary etc. Ensure the implementation of staff subsistence processes and systems. These are examples only - Time-sheets, Travelling Costs, Car Loans, Parking Permits, ID Cards, Eye Tests, Internal Directory etc. Implement the work experience procedure. Maintain databases. Undertake filing and tracking correspondence work, photocopying etc. Arrange meetings as needed. Maintain and develop systems. Provide assistance in keeping diaries as needed. Responsibility for self-development. Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy. Operate within the Council's policies in relation to equal opportunities and equality. Responsible for managing information in accordance with the Council's information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation. Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint. Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job. Responsible for reporting any concern or suspicion that a vulnerable adult is being abused.

Special circumstances

*