Job Description

Please apply via the following link:

https://narrowquayhr.xyhr.uk/Job?uid=hxwxewhntujsrdvvbqyx

Closing date 01/10/2025

We have an exciting opportunity for someone who is passionate about ensuring students receive exceptional support throughout their higher education journey.

Salary starts at 23,793 with possible progression to 27,849 (full time 35 hours a week)

About Us

Clear Links is the largest specialist provider of support workers to students in the UK. Our resources are focused on supporting disabled and dyslexic people in education or the workplace. We pride ourselves on our fast and efficient service never compromising on quality. We offer our internal staff ongoing training, a pleasant and friendly office environment, and a supportive network of experienced colleagues.

About the job

The role of the Support Engagement Specialist is to enhance the support of all students who receive support through Clear Links. You will be the first point of contact for students who may be unsure how to access their support. You will create a positive and supportive experience for the student, guiding them through the process and ensuring they know what to expect. You will accurately record information understanding that the wider teams will rely on this to ensure the student gets the most from their experience.

Responsibilities

Being the first point of contact for students enquiring about accessing support Ensuring information is entered onto the internal systems accurately and in a timely manner Being responsible for proactively contacting students on a regular basis Identifying and working on improvements to student engagement Working effectively as part of a team

We are looking for (minimum criteria):

Excellent communication skills Confidence in making and receiving calls Attention to detail and the ability to record information accurately A friendly, positive and professional demeanour Good knowledge of Microsoft Office Higher Education experience (academic or work related)

How to Apply

To apply for this role please visit our recruitment page https://narrowquayhr.xyhr.uk/Job?uid=hxwxewhntujsrdvvbqyx

The successful candidate must have the legal right to work in the UK in accordance with the Asylum and Immigration Act 1996 by the start of employment.

This position is also subject to satisfactory references and any other relevant pre-employment checks.

We are committed to fostering a fair and inclusive workplace and celebrate diversity, valuing each individual's contribution to our organisation. As a Disability Confident Leader we are positive about the employment of disabled people. Disabled applicants who meet the minimum criteria will be shortlisted for an interview. Where there is a particularly high number of applicants, we may need to raise the minimum criteria. In such cases, applicants who have declared a disability under the Disability Confident scheme and meet the minimum criteria may not always be invited to interview.

We are dedicated to ensuring our recruitment process is accessible. If you require this job advert in an alternative format, please contact the HR team. If you need any reasonable adjustments during the application or interview process, please let us know when you apply. Should you be invited to interview, we will contact you to find out how we can best support you. Alternatively, you can email hr@clear-links.co.uk to discuss what support you might need.

Interviews

We are planning on holding the interviews in person during the week commencing 13th October 2025. If you are invited to interview you will be provided with some questions in advance of the interview which you can prepare at home. On the day you will complete a telephone and typing exercise, in addition to attending the interview.

If you have any questions about the role or the arrangements, please email hr@clear-links.co.uk or call 0114 2786866.

We are committed to protecting your data in line with the general data protection regulations. Our privacy notice can be found here -https://www.clear-links.co.uk/your-data

For more information - www.clear-links.co.uk/about

Equality and Diversity Monitoring:

As part of our recruitment process, we would like to invite candidates to complete our Equality and Diversity Monitoring Form. Please note this is completely voluntary. Information is used solely for monitoring purposes and will not be linked to your application or influence the recruitment decision. All data will be treated in strict confidence in line with data protection regulations. If you would like to complete the survey please click the following link: https://www.surveymonkey.com/r/HBPWJSV

Job Types: Full-time, Permanent

Pay: From 23,793.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Private medical insurance Sick pay
Work Location: Hybrid remote in Sheffield S11 8NX