Job Description

Purpose and objectives of the role

Responsible for the implementation of support across our portfolio, and that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.

Responsibilities

Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK

Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high pressure situations with our clients.

Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.

Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.

Proactively building close working relationships with the customer portfolio.

Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams.

Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.

Any other duties required for the role.

Job Requirements:

Be articulate, driven, positive with a can do will do attitude

Excellent verbal and written communication skills

Comfortable working in an autonomous environment

Experience in installing and supporting Audio Visual and Video Conferencing solutions

At least 3 years' relevant experience

Trustworthiness and honesty

Ability to work under pressure

Flexible approach to working hours

AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified

Knowledge of basic configurations of Cisco codecs

Basic IT Network Knowledge

Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment

Required Skills

CTS exam qualification

Microsoft Office Suite experience

Must be able to talk, listen and speak clearly on telephone

Availability in response to needs of the customer for installation, maintenance and equipment malfunctions

Must have knowledge up to commissioning level

Technical, analytical, interpersonal and organisation skills

22 Days Holidays plus Bank Holidays extra day for Birthday

Company Pension

Access to Employee Assistance Programme

Laptop and Phone Provided

PPE and Tools Provided

Company car or Car Allowance

Job Type: Permanent

Pay: 35,000.00-40,000.00 per year

Work Location: On the road