Job Description

What you'll love about the Support Navigator role with us

We are looking for a Support Navigator for our Specialised Trauma Services, which includes both regulated and non-regulated services. You will be dealing with clients who are suffering from various and complex mental health needs such as personality disorder, trauma, PTSD, self harm, bipolar disorder, eating disorder, and schizophrenia. You will be promoting independence, providing general support, helping with the upkeep of the properties, working towards personal goals, and providing emotional support, and support with medication management.

We ensure clients can live safely, considerately and with dignity, whilst also adhering to the terms and conditions of their licence.

This is an extremely challenging role and requires individuals who have a breadth of experience of working with people who have complex mental health needs.

Role Responsibilities:

Oversee the case load of service users you are responsible for to ensure all aspects of support are delivered, risks assessed and reviewed and outcomes met. Complete and review support plans with clear outcomes and actions that enable our service users to move towards independence and belonging. Promote independence and provide general support to our service users Complete and review clear task plans, ensuring they are followed, actioned and recorded by yourself and other members of the team. Complete, action, and review risk management plans whilst delivering creative, flexible and, outcomes driven support. Support the implementation of service users' personal goals and ensure monthly KPI targets are met and the cases you support are compliant. Support with crisis mitigation and resolution. Report on client non engagement and create strategies to improve engagement. Actively communicate with external healthcare professionals involved in clients support and understanding their roles and keeping them informed. Build strong relationships with family members and be the point of contact whilst positively representing the organisation. Enable service users to access and participate in their local community, including access to education and employment opportunities. Define & oversee individual and communal budgets and finances. Raise safeguarding referrals when required with relevant local authorities. Provide help with the upkeep of a client's property
This role is full time, working 37.5 hours up to 5 days per week. This may also include a sleep in. Our service delivery operates across Monday to Sunday. Your rota will be based on the needs of the business and the service.

What we offer

A weekly rota is provided.

2 Wellbeing Days a year or the option to convert to annual leave.

Cycle to Work Scheme

Employee Assistance Programme

Health Cash Plan (upon completion of probation) to allow staff to proactively take care of their health and wellbeing

Refer a Friend scheme

Blue Light Card - the UK's largest discount service

Early access to pay

Crisis Loan

Special Day - a day off each year to celebrate your special day

We encourage and support our employees with further training and development. This could involve time off for studies and a financial contribution towards costs.

Skills and attributes required from you:

NVQ in health and social care preferred or equivalent in experience

Effective interpersonal skills, with the ability and confidence to generate and build effective relationships with service users

Experience of working at Keyworker level

Strong IT Skills

Previous experience of health and wellbeing preferred.

Previous experience of working within mental health

Previous experience of working with people with trauma

Develop and maintain an understanding of the mental health act

Develop and maintain knowledge of medication regimes

Other Requirements:

Enhanced DBS clearance

. A full drivers licence is preferable with access to your own vehicle ideally.

Right to Work Status (under this service we offer no visa sponsorship but is available elsewhere in Maples)

Full UK driving licence (desirable)

Job Types: Full-time, Permanent

Pay: From 24,862.50 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Referral programme Sick pay Store discount
Application question(s):

It is important to Maples that we are providing opportunities for people who live in Bristol and South Gloucestershire as part of our Social Value. Please could you confirm which of the following postcode areas you live within - BS2, BS4, BS5, BS13, BS1, BS3, BS6-12, BS14-16
Experience:

Mental Health: 2 years (required) Trauma: 2 years (required)
Location:

Bristol BS16 3RY (preferred)
Work Location: In person

Application deadline: 31/07/2025
Reference ID: SNSCD040725