Job Description

Job Introduction

The Service:


Northumberland County Council are looking for a skilled individual to assist in the delivery of our IT Support Desk, working within the systems support team.



The Role:


This position will be predominantly working within the IT Service desk, dealing with customer enquiries and resolving software related issues. Applicants should have experience within the IT sector preferably with some of that time spent in a service desk environment installing software for customers. The job involves working with multiple stakeholders across many sites and good customer service and communication skills are required. The successful candidate will join an established team within authority and will have access to colleagues who can assist where necessary.



Essential requirements:

A technical qualification or evidence of competency in IT. Ability to absorb new technical information and apply it effectively. A general standard of literacy and numeracy. Competence in using Microsoft Office. An active desire to provide effective customer centred services. Very effective IT skills and ability to understand and develop the use of IT to achieve work objectives.


Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?
We have some outstanding benefits and perks to offer you, including:26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) Automatic enrolment into the Local Government Pension Scheme Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

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Further information

Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930