Job Description

Location:

Hope Well House

Salary:

27,924.41 per annum

Hours:

38.4 hrs per week, averaging out at 37.5 over the year, Mix of early, late and weekend shifts on a rolling rota, including weekends and bank holidays

Job Type:

Permanent/Fixed Term

Shortlisting;

TBC

Interview:

TBC

Why this role would be great for you

As a Support Worker at YMCA Together, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives.



Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress, whether that means following a recovery pathway or transitioning to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approach

What your week may look like

Welcoming new residents in line with the service's policies and procedures, carrying out risk assessments and support plans

Ensuring the basic needs of residents are met, including good quality accommodation and facilities, healthy food, advice and guidance and activities

Maintaining excellent relationships with our key referrers, responding to referrals promptly and communicating daily with external agencies on behalf of the residents

Work alongside the people in our services to ensure they are getting the best out of their stay

Holding daily activities in service and encouraging participation, and ensuring involvement from the residents

Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services

Ensuring all health and safety and maintenance issues are raised promptly

Participating in team meetings, supervision and reflective practice, encouraging open, honest and transparent feedback where continuous improvement is encouraged.

Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do

Promoting a supportive and inclusive culture within the service, valuing people and their diversity.

What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

The skills we are looking for

EXPERIENCE- Ideally, you will have a background of working within a charity, community project and/or previous involvement in homeless service or working with women with complex behaviours. You will know about supporting people with challenging and complex behaviours, including substance misuse and Mental Health, within a 24-hour residential support service

KNOWLEDGE - A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace

COMMUNICATION - Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside, ensuring confidentiality at all times

EMPATHY and RESPECT - The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries

COMMITMENT - The ability to work in an innovative and solutions-focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed

ORGANISATION - Strong time management and the ability to manage to prioritise tasks

COMPUTER LITERACY - You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

NVQ/L2 in Health and Social Care or equivalent

Experience of working within a psychologically informed working environment

Knowledge of housing management and IT databases

Awareness of benefits and how they work including Universal Credit and other welfare systems




Even if you don't feel that you have all of the relevant skills and "nice to haves" we would still like to hear from you and invite you to fill out our application form.



YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation