Job Description

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Project description

One of the biggest UK rail network companies operating with rail infrastructure and asset management has a need to develop and support enterprise-level information systems.



Be the Microsoft specialist for Microsoft EMS 365 within the organization. Mentoring the other members of the Application support teams in the operational use and development of the system. Drive resolution of support and project issues for all Microsoft applications and services within the organization.


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Responsibilities

1. Maintain and configure Microsoft EMS 365 and components that underpin organisational security and identity.


2. Drive the resolution of project issues and support the successful delivery of Microsoft EMS 365 within the organisation.


3. Be a recognised company specialist in the Microsoft EMS 365 ecosystem and the manner in which it is deployed in the organisation.


4. Be responsible for minor development work to improve the availability and functionality of organisational applications running within the Microsoft software environment.


5. Specialise in the Microsoft ecosystem for both on and off-premises applications. Providing expert consultation and advice to project delivery services and 3rd party service integrators.


6. Be responsible for identifying areas of technical debt left in the environment from previous projects and highlighting to the Wintel Technical Lead or resolving where this can easily be achieved.


7. Constantly keep up with the new and emerging technologies as they are released to help with the adoption and awareness inside the organisation.


8. Own and implement an appropriate resolution plan and escalate where necessary. Provide support to the Systems Integrator in resolving the issues that may occur.


9. Own and drive requests for change deployment to change control. Manage the implementation process for new releases of supported applications. Provide technical support to the technical implementer.


10. Act as a coach and mentor for less-experienced team members and provide information, both upwards and downwards, of incoming trends in the Microsoft ecosystem.


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Skills

Must have


Has experience supporting Microsoft EMS 365


Significant experience in a support or project delivery role with a specialism in the Microsoft ecosystem or significant relevant experience in another area.


Experience of working within an ITIL-based support environment


Experience administering Microsoft Server/Desktop OS and Active Directory.


Experience working knowledge of Microsoft .NET framework.


An MCSA/MCTS in Windows Server technology (current or expired).


Excellent analytical, organisational and team work skills, with a proven record of ownership of delivery of solutions in a complex technical environment


Experience of driving continuous improvements in a multi-skilled team in a customer-focused environment


Broad technical knowledge and understanding of multiple-tier applications.


Proven ability to manage stakeholder relationships and communicate complex technical issues in a customer-focused way.


Nice to have


Has experience with PowerShell scripting.


Knowledge of the railway industry and its regulatory framework


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Other

Languages


English: B2 Upper Intermediate


Seniority


Senior



Milton Keynes, United Kingdom of Great Britain and Northern Ireland


Req. VR-113593


Solution/Integration Architecture


Cross Industry Solutions


16/04/2025


Req. VR-113593