Job Description

Job description

Are you passionate about golf and keen to join one of the leading golf technology businesses?

Optimum Golf Technologies (OGT) is the exclusive distributor and support centre for the golf industry's leading trade and consumer technologies across the UK, Europe, Middle East, and Africa.

Main brands within the portfolio include Foresight Sports, the global leaders in launch monitors and simulator technology, and Bushnell Golf, industry leaders in distance measuring devices. Both brands are recognised as the gold standard by golfers, golf professionals, equipment manufacturers, and media outlets.

Role and Responsibilities

Support ticket creation from all telephone calls into the support department.

Support ticket updating from all emails sent into the support department (communication via phone to establish all relevant information).

Support ticket creation from webchat facility.

Support ticket follow up (communication via phone) from Auto-Bot (Webchat) facility.

Support Ticket creation/update via TEAMs

Administration of SPAM tickets from within support ticket system.

Administration of loan fleet whilst with customers (communication via phone for arrival/collection).

Responsible for daily check of any software/hardware updates across the Foresight range, communicating to the team, business, and VIP customers.

Assist with the maintenance of our Simulation/Demo environment.

Hardware: Loan Agreement documentation (prepare & send to/contact customer)

Hardware: Follow up call to customers who haven't responded to repair approval

Business: Contact customers for FSX details (assist creating accounts if required)

Support for post installation support including proactive customer engagement and offer of survey.

Responsible for communicating required changes to "Canned Responses" to appropriate team member - eventually taking responsibility for the updates.

Key Attributes

Passionate about golf and/or sport.

Organised and efficient.

Target driven.

Passionate to deliver outstanding customer service.

Strong telephone manner.

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company pension Employee discount Life insurance On-site parking
Work Location: In person