Job Description

Support Technician - EPoS Systems

Location:

Aberdeen (Hybrid after qualifying period)

Hours:

Mon-Fri, 8:30am-5pm, plus on-call 1 week in 4

We're looking for a motivated and hands-on

Support Technician

to join our busy team providing EPoS (Electronic Point of Sale) systems and support to hospitality and retail businesses across Scotland.

The role:

You'll split your time between:

Visiting client sites to install, configure, and repair EPoS equipment Answering support desk tickets and providing remote assistance Building, configuring, and repairing EPoS systems and related products

About you:

We're not necessarily looking for years of IT industry experience -- but you'll need:

A good level of IT knowledge, ideally with a qualification (Degree, HNC/HND or similar in computing, networking, or related subject) Great problem-solving skills and the confidence to deal directly with customers A full UK driving licence (essential - this is a field-based role as well as office-based) Previous work experience in any field -- hospitality, retail, or other -- where you've learned to think on your feet and deal with people

What we offer:

Competitive salary based on experience Holiday entitlement starting at 28 days (including bank holidays), increasing by 1 day each year of service to a maximum of 33 days Company pension scheme Annual performance-related bonus Hybrid work from home (after qualifying period) Friendly, supportive team environment Monday-Friday hours with one week in four on-call (with additional allowance)
If you enjoy solving problems, working with technology, and meeting new people, we'd like to hear from you.

Job Types: Full-time, Permanent

Pay: 23,000.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking On-site parking Private medical insurance Work from home
Licence/Certification:

Full UK Driving License (required)
Work Location: Hybrid remote in Aberdeen AB24 4NR