Job Description

Support Technician | 8548 | Permanent Contract | 37 hours per week | 30,559 - 32,654 per annum | Grade G | Norwich

We are looking for a Support Technician, with experience of the Microsoft Office 365 suite of products, to join the Application Management Team here at Norfolk County Council and help us with the support and development of the use of these products.



Norfolk County Council are the main local authority for Norfolk providing services countywide to Norfolk residents. We take a lead in critical policy areas, and we work in partnership with local businesses, voluntary organisations and other local authorities to provide the people of Norfolk with excellent services.



Our Digital Services Department provides the technology infrastructure, data management and user support that enables Norfolk County Council employees to work as efficiently and effectively as possible, which in turn delivers better outcomes for Norfolk residents and businesses. Working across a broad portfolio of products and systems, the service is responsible for all aspects of design, development, testing, integration, support and security, ensuring that we are still forward thinking and adaptable in the constantly evolving technical world.



This role sits within Microsoft Application support part of the Application Management Team and the successful candidate will be required to:


provide technical support and delivery of Microsoft products used by County Council Depts together with any product enhancements that are introduced, manage incidents from logging through to resolution including diagnostics, analysis and investigation, work with customers and other members of the Digital Services team to assist and support the migration of documentation from the existing network file share solution, contribute to the development comprehensive detailed documentation, ensuring the knowledge base is kept up to date.

To be considered for the role, you will ideally have a track record of experience in an IT role involving the use and understanding of the Microsoft products. Knowledge and experience in the support and delivery of SharePoint is also desirable but not essential for this role as training will be given.



Most importantly we're looking for someone who is keen to learn and expand their knowledge and skills. You will be a team player who is focused, organised, enthusiastic, flexible in your approach, and proactive in your attitude. You will be customer focused, able to work in a fast-paced environment where priorities can change and evolve and calm under pressure.



We know we're asking for a lot, but in return we think we have a lot to offer. There's the role itself, which offers a diverse range of challenges, plus the opportunity to learn and develop professionally while making a positive impact and contributing to long term positive change. Then there's the working environment at Norfolk County Council, where we put work life balance at the forefront and offer flexible, smarter working arrangements, all underpinned by leading edge technology. There's also our physical environment in Norfolk, where you will be surrounded by a unique blend of beaches, broads, countryside and culture, which we think is hard to beat!



We might be biased, but we think it's a great role in a great place. If you're still reading, and you think you have what it takes, we would love to hear from you.



We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for this role but there will be an expectation that the successful candidate will come into the office to work with colleagues on a regular basis. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.



These are some benefits you can enjoy by working for Norfolk County Council:


Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need. Financial benefits such as:

' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.



A Blue Light card for Fire Service and Social Care Workers



Relocation expenses (where applicable)



An advance of your expenses if you travel for work



Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.



Tax efficient ways of getting extra pension and new bikes



Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)



A payment if you refer someone you know to a hard to fill job



Before you apply, we recommend reading the full

and Person Specification

to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.



Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 31 July 2025 23:59