Job Description

About us

Rhino Analytics is a UK based data consultancy that offers business intelligence support and solutions. By simplifying information reporting, we empower our clients to make better business decisions. Creating visually stunning dashboards with rich analytics and real time actionable information.

Our work environment includes:

Modern office setting with a friendly, relaxed atmosphere On-the-job training and growth opportunities Pension Onsite parking

Reporting To:

Chief Technical Officer

Main Purposes of Job

To maintain the computer and network systems of the organisation and provide support to customer hosted systems. Troubleshoot and diagnose computer hardware and software issues, set up and assist technical team members and clients with IT-related problems.

Key Tasks

Rhino Analytics provides a hosted platform for customers to manage their projects and reporting. From a support point of view, we are looking for someone to provide the point of contact to our reporting customers. This person will be the dedicated Yellowfin content creator.

Day-to-day Objectives

Monitor the support ticket queue Basic IT knowledge to allow remote access to customers servers and support the reporting system Update ticketing system with relevant information on either completion of call or further support required Provide detailed information to CTO regarding nature of fault if specialist advice is required Ensure the administrative requirements of the technical department are carried out to the highest standards set by the company To make manager aware of any impending issues/customer complaints etc. Be able to identify where development is required by the customer versus support issues

Essential Skills

Relevant commericial experience of working in a helpdesk, 1st line support or similar position Strong verbal and written communication skills to effectively share findings with relevant stakeholders Ability to work effectively as part of a team and willingness to contribute to decisions, help others and overcome difficulties Remain calm under challenge, with the ability to explain their position when asked

Desirable Skills

Training for all in house products will be provided, however any technical knowledge would be advantageous Advanced apprenticeship / qualifications in Computer Science or relevant disciplines would be beneficial
Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Casual dress Company pension On-site parking
Experience:

IT support: 2 years (required)
Location:

Milton Keynes MK9 1LR (required)
Work Location: In person