Job Description

Applications will be reviewed on a rolling basis and the advert may close early once the position is filled.

Job Title:

Community Support Worker

Reports To:

Accommodation & Support Manager

Organisation:

Emmaus South Wales

Location:

Nant Lais

Term:

Permanent

Salary:

23,809.50 per annum pro rata

Hours:

Working Hours: 15 hours per week:

Monday - Friday
2 days a week

Days and times to be agreed

Job Purpose:

To contribute to creating and enabling a safe, happy, and successful community through the provision of individual and collective support to Companions. To ensure that high standards of housing management are maintained, and Companions are supported to comply with the terms of their licence agreements. To facilitate and enable Companion development and participation in the smooth running of Nant Lais.

Job Dimensions:

Working Hours: 15 hours per week: 2 days a week. Days and times to be agreed Requirement to undertake and share On-Call duties, out of hours, to ensure cover 24/7. Time in lieu applies for all on-call responses, and additional expenses are reimbursed. Number of Companions: up to 24

Principal Accountabilities:

Community Support Worker

Contribute to the development and strengthening of partnership working. Developing local referral pathways. Undertake the assessment of referrals, make recommendations to the Community Manager, and contribute to decision-making. Support the Community Manager to achieve and maintain full occupancy by ensuring that all approved policies and procedures relating to Companion management are implemented. Proactively facilitate the building of a sense of Community, managing changes and growth positively and sensitively. Support the Community Manager in the effective management of health, safety and security, and participate in the 24-hour emergency cover schedule. Ensure Companions are welcomed, supported and inducted into all aspects of the Community and fully understand the implications and expectations of them. Support implementation of the Companion Core Offer through the provision of structured 121 support, taking responsibility for a caseload. Ensure that all Companions have support and development plans in place that maximise their opportunity to achieve their aspirations and enhance their well-being. Ensure that occupancy agreements are upheld, and breaches dealt with in line with policies and procedures. Proactively facilitate, encourage, and support Companion engagement in the social enterprise, providing support to overcome any barriers. Actively contribute to solidarity activities as required and identify opportunities for Companions to engage in solidarity activities. Maintain recording and reporting requirements, ensuring confidential and personal data and information is recorded, stored, handled, and protected appropriately. Actively contribute to embedding a culture which provides confidentiality, promotes professional boundaries, protects data and safeguards staff, Companions and Volunteers.

Housing Management

Support the Community Manager in reducing costs, maximizing resources and operating within budget. Assist the Community Manager with reactive and planned maintenance requirements, and with maintaining high standards of cleanliness and good housekeeping. Actively contribute to weekly Community meetings and support their facilitation. Ensure the timely and accurate submission of housing benefit claims and maintain oversight through to confirmation of first payment. Contribute to and assist with the effective running of Nant Lais including food and grocery requirements, the administration of allowances, and the preparation of rooms for occupancy. Assist the Community Manager in ensuring and maintaining high standards of health, safety, and security. Builds and maintains positive professional relationships and proactively ensures the implementation of safeguarding policies and procedures.

Special Requirements

To lead by example by demonstrating appropriate behaviour, values and culture. To solve problems positively and be solution focused. Able to take accountability for personal sphere of influence and responsibilities. A requirement to learn and engage with the Emmaus ethos as presented in the Universal Manifestoand embodied in the history and experience of all involved in Emmaus. Able to interact positively with people, and to support and encourage others. A requirement to support solidarityactivities undertaken by the Community. A DBS disclosure will be required.

Person Specification

Essential

Education and Training:

GCSE Maths and English

Experience:

Provision of outcomes based support. Experience of working with/providing support to vulnerable people Assessment of individual needs and support planning to achieve outcomes Experience of working safely & using risk assessments in supporting people Experience of working with people who present challenging behaviours

Knowledge and Skills:

Excellent interpersonal skills, able to build constructive professional relationships with partner agencies & with a diverse range of people (service users) Understanding of working with people who have drug /alcohol addictions, criminal convictions and mental health issues Strong problem-solving skills Demonstrable commitment to inclusive working, ensuring equality and valuing diversity Able to prioritise and manage work effectively Able to work well under pressure. Good IT skills/Microsoft Office Time management and prioritisation Maintaining professional boundaries Managing confidentiality Organised and self-motivated, while having the ability to work as part of a team Good administration and organisational skills Excellent written and verbal communication skills Flexible and adaptable attitude and approach to work

Other:

Ability to work unsocial hours and undertake local and UK wide travel as and when required

Willing and able to participate in the 24/7 on call emergency rota

Full driving licence and own transport appropriate for business use on a daily basis.

Enhanced DBS Disclosure required

Desirable

Education and Training:

Level 3 Safeguarding Vulnerable Adults/Safeguarding - Group B practitioners Level 3 Health & Social Care

Experience:

Experience of supported housing Experience of working with volunteers Experience of working collaboratively with tenants / residents / service users Experience of supporting people to engage with work and learning. Experience of working with people experiencing mental health problems Experience of working with people who have drug /alcohol addictions, criminal convictions and mental health issues.

Knowledge and Skills:

Able to manage challenging situations and people effectively. Knowledge and understanding of issues surrounding homelessness Demonstration of a belief in and the ability to adopt and promote the Emmaus ethos and principles
Applications will be reviewed on a rolling basis and the advert may close early once the position is filled.

Job Type: Permanent

Pay: 23,809.50 per year

Benefits:

Health & wellbeing programme On-site parking
Ability to commute/relocate:

Bridgend: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Licence/Certification:

Full driving licence and own transport (required)
Work authorisation:

United Kingdom (required)
Work Location: In person