Job Description

Job purpose:

To provide personalised care and support services to a diverse range of customers.

To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being, in collaboration with the senior care and support workers/team leaders.

Main accountabilities:

Service Delivery

Provide assistance with the personal care and support needs of customers as identified in their care and support plan.

Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals.

Provide support and practical assistance to customers with benefits, budgeting, paying bills and accessing appropriate services.

Provide social and emotional support to customers in line with policies & procedures and best practice.

Promote self advocacy and act as the customers' advocate where appropriate.

Be aware of customers' wellbeing, safety and state of health, reporting any concerns.

Provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to improve their quality of life and independence.

Ensure all necessary records are accurate and up to date.

Prompt and assist with the ordering, safe storage and administration of medication as detailed in care & support plans, recording as appropriate.

Working with people:

Contribute to and work as part of a team, including providing cover for absent colleagues to improve service effectiveness and deliver a positive customer experience.

To participate fully in staff meetings, training and other team activities.

Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, to strengthen Pro support's reputation as a leading housing, care and support provider.

Achieve high customer satisfaction levels using feedback and customer insight.

Deal with enquiries from family members, Social Workers and health professionals.

Ensure customers are aware of personal health & safety issues, as identified in their Risk Assessments.

Managing self and personal skills:

Perform other duties as may be reasonably required by your line manager.

Manage your own continual professional development utilising available learning resources and opportunities and own personal networks.

Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in Pro support's Code of Conduct which include awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers.

Key experience and qualifications required:

This section outlines the key criteria you must address when submitting your application, as short listing will be based on the information you supply here. Please address both essential and desirable criteria.

COMPETENCIES:

Experience of providing care and support to vulnerable people (voluntary experience also qualifies)

Understanding of the needs of vulnerable people

Knowledge of health & safety issues relating to care and support of vulnerable people

Ability to work using own initiative and as a member of a team

Ability to work flexibly to meet customer and service requirements across a geographical area

Availability to work on a rota basis including unsocial hours, weekends and public holidays

Carry out wake-in and sleep-ins where appropriate.

Ability to undertake moving and handling tasks (including pushing of wheelchairs)

Level 2/Diploma in Health & Social Care related subject area or equivalent, or a willingness to undertake Diploma training.

Desirable Criteria:

Knowledge of the welfare benefits system

Experience of working with vulnerable adults

Job Types: Full-time, Part-time, Permanent

Pay: 13.00 per hour

Application question(s):

Minimum Level 2 health and social care diploma required
Work Location: On the road