Job Description

Job Summary

We are looking for 3 new Support Workers (

one covering night shifts, and two covering day shifts

) to ensure the welfare and security of residents of Oak House, our accommodation for people experiencing homelessness in Cardiff.

You will work as part of a team to provide continued support to our residents using a strength and asset-based, psychologically informed approach, while managing expectations. Other duties include the documenting and processing of general housing management services in line with current legislation, regulatory requirements and United Welsh's policies and procedures, as well as promoting the aims and objectives of the service.

Permanent, full-time, 42 hours (part-time/jobshare will be considered) 30,386.04 per annum Closes Tuesday 3rd June, 9am Interviews 12th June 2025

Responsibilities

Building Cover: Act as the first point of contact at Oak House for residents and visitors, ensuring a safe environment. Provide telephone support to residents and liaise with team members and external services as needed Service Delivery: Offer person centred support, update resident files, and assist in personal safety planning. Help residents develop independence and maintain their tenancy while delivering services respectfully Housing Management: Contribute to housing management by addressing anti-social behaviour, income and complaint management, and maintaining service quality through internal systems Health & Safety: Ensure compliance with health and fire safety regulations, report repairs or incidents, and maintain a safe environment for residents and staff Personal Responsibilities: Adhere to policies, pursue self-development through training, and maintain accurate confidential records to support effective communication and service monitoring.

Essential Criteria

Demonstrates a positive attitude when working with others, maintaining a proactive, solution-focused mindset Ability to remain calm and measured in a crisis, adapting effectively to a dynamic environment Ability to make reasoned judgements and decisions Ability to manage own workload, responsive to meet the needs of the team and the business Demonstrated experience working with people at greater risk and individuals from varied backgrounds Competent and committed to the delivery of exceptional customer service, treating all residents with equally high standards of respect, dignity and compassion Maintains clear personal/professional boundaries Experience of accurately recording information using accessible formats, whilst handling sensitive data discreetly Competent user of Microsoft Office packages, accurately updating and maintaining databases

Desirable Criteria

Experience with individuals facing mental health challenges or substance misuse, alongside familiarity with housing and homelessness legislation Certified training in First Aid, Mental Health First Aid, Conflict Management, Motivational Interviewing, De-escalation, Suicide Prevention, Active Listening, and Naloxone administration Welsh language skills
Job Types: Full-time, Permanent

Pay: 30,386.04 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee mentoring programme Free parking Health & wellbeing programme On-site parking
Shift:

Day shift Night shift
Ability to commute/relocate:

Cardiff CF5 1FJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you applying to be considered for the Day or Night shifts?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 03/06/2025
Reference ID: UWSW25