Job Description

Service Support Worker - Emergency Department

Location: University Hospital of Wales, Cardiff, CF14 4XW

Contract type: Casual, as and when required. No set hours

Hours per week:

0 hour contract- to cover AL, sickness and vacancies. The service runs 7 days a week- 10am-8pm covering bank holidays as well.

Salary: 12.60 per hour

Driving: A Full UK Driving License is required to drive a British Red Cross vehicle

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a caring and resilient person, who can think on their feet in a pressured environment to join our Health and Care team as a

Service Support Worker.

Based in fast paced, busy and intense Emergency Department, you will provide practical and emotional support to patients. You will undertake non-medical tasks to free up the medical staff to be able to focus on their clinical role and make visitors' stay as comfortable as possible.

A day in the life of a Service Support worker will include:

Making a tea trolley and providing refreshments to patients One to one support with confused, dementia, etc patients Bereavement support Signposting and referring patients. Providing emotional support to patients, relatives and staff Providing practical support- blanket, pillow, sick bowl, etc

Please note that this service runs Monday to Sunday 10am to 8pm. As a casual staff member you will be providing cover for annual leave, bank holidays, sickness, vacancies, etc

To be a successful Service Support Worker, you'll need:

To be computer literate and confident using spreadsheets, emails, zoom, etc. To be confident in talking with staff and patients as well as comfortable writing information and being a good listener. A good knowledge of services provided by the NHS and Social Care. Education to GCSE level (or equivalent by experience).

Closing date for applications is 30th July 2025.

Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your dedication and expertise, you'll get:

Learning & Development:

Wide range of career opportunities + comprehensive learning.

Discounts:

Access to Blue Light Discount Card and employee benefits platform.

Wellbeing Assistance:

Access to mental health and wellbeing assistance.

Team Working:

Champion our mission in a collaborative team.

Cycle2Work:

Lease a bicycle through the scheme

.

Season ticket loan:

Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.


At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together we are the World's Emergency Responders