Job Description

Support Worker - Children & Young People

(Prevention, Transitions & Supported Living 16+)

Location:

Newport, Cwmbran & surrounding areas

Pay:

12.60 per hour (above the Real Living Wage)

We are seeking flexible Support Workers who can commit to 12-hour shifts, including days, nights, weekends and bank holidays. Additional shifts may be offered based on service demand and individual availability.

Make a Real Difference

Are you passionate about preventing crisis and supporting young people to move confidently into adulthood with stability, independence and purpose?

Touchstone Support Services (TSS) is expanding and looking for dedicated Support Workers to support children and young people with mental health needs, learning disabilities, complex trauma and substance misuse challenges to reach their full potential.

Our core values are

Kindness and Inclusivity

. We believe every young person deserves to feel safe, understood and empowered--especially those who have experienced adversity.

Our Services Include

? Individual Support
? Family Support
? 16+ Supported & Semi-Independent Living
? Emergency Support & Crisis Prevention
? Bespoke Support Packages
? Short Breaks & Respite Care

Our Focus

We support children and young people to:

Remain safely within their communities through early intervention Prevent crisis escalation, placement breakdown and restrictive environments Avoid admission to secure children's homes, CAMHS inpatient wards and crisis units Successfully transition from secure care, inpatient mental health settings or residential placements back into the community Develop independence through our 16+ supported living model, enabling a positive transition into adulthood
Who We Support

Young people aged

8-25

with:

Moderate to severe mental health needs Learning disabilities and/or autism High-risk behaviours or exploitation concerns (CSE/CCE) Substance misuse or dual-diagnosis needs Complex trauma, attachment difficulties or adverse childhood experiences
Your Role

You will:

Build trusting, therapeutic relationships using trauma-informed approaches Support emotional regulation and resilience through Positive Behaviour Support Promote independence including budgeting, self-care, cooking, tenancy skills and daily routines Encourage engagement in community activities such as education, fitness, creativity and sports Work collaboratively with CAMHS, social workers, families and partner agencies Contribute to safeguarding, risk assessments and safety planning Empower young people to set goals and make meaningful progress toward adulthood
What We're Looking For

?

Full UK Driving Licence - Essential

(Community access and transport required)

? Experience or strong interest in working with individuals affected by:

Mental health challenges, trauma, learning disabilities or substance misuse Challenging or high-risk behaviours Transitions into adulthood or semi-independent living
? Confidence in lone working and maintaining professional boundaries
? Calm, proactive and solution-focused approach
? Flexibility to work varied shifts across multiple locations

Desirable Experience

? Residential childcare
? 16+ semi-independent supported living
? Mental health inpatient settings
? Emergency services, armed forces, prison or secure environments
? Community outreach or crisis response
? Young parents and baby support

Desirable Training & Knowledge

(Training provided if not already achieved)

Trauma-informed practice / ACEs / PACEs PACE Model Positive Behaviour Support (PBS) Trauma Recovery Model (TRM) PMVA / De-escalation & conflict management Safeguarding (children & adults) Risk assessment & safety planning
What We Offer

12.60 per hour - Living Wage Employer Fully funded QCF Level 3, 4 & 5 qualifications in Health & Social Care Clinical supervision and reflective practice Clear progression routes into senior, team leader and management roles Paid mileage and DBS costs covered 350 employee referral scheme Ongoing training and staff wellbeing support
Your Impact

In this role, you become a consistent and trusted presence in a young person's life--helping them to:

? Stay safe
? Build confidence and life skills
? Recover from trauma
? Transition into adulthood with hope and opportunity

If you're motivated to make a genuine difference, we'd love to hear from you.

Apply today and begin a rewarding career with Touchstone Support Services.

Job Types: Part-time, Temporary, Zero hours contract

Pay: From 12.60 per hour

Benefits:

Casual dress Company pension Employee discount Free or subsidised travel On-site parking Referral programme Store discount
Education:

Diploma of Higher Education (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person