Job Description

Responsibilities

1. Ensure the referral and induction process for service users is undertaken in accordance with hostel procedures.

2. Undertake an assessment of a service user's needs and risk to ascertain intervention level required.

3. Assist in developing focused outcome-based support plans to encourage service users toward independent living e.g., budgeting, cooking, minor maintenance, completing applications/forms, writing letters, safety in the home, home utilities, employment and training advice, housing advice, and accessing support services.

4. Ensure the service user is involved in and consulted on all aspects of their support where possible.

5. Make full use of available services and through liaison with relevant services such as the Social Security Agency, Housing Benefit Branch, NIHE.

6. Ensure the needs of service users are effectively met - promoting independence through support, development and progression.

7. Create a relaxed, homely, and safe living environment for service users.

8. Ensure service user's privacy and dignity is respected, being mindful of confidentiality of personal information.

9. Help to create and foster a culture that promotes safeguarding and the welfare of adults and children at risk, ensuring you remain up-to-date with current safeguarding policy and practice.

10. Create and maintain links with other stakeholders involved in the support and care of service users eg. medical, family, community, social services.

11. To assume a key worker role for designated service users through continuous assessment where required, participating in monitoring and review processes that will contribute towards a tailored package of support for each service user.

12. Record key working progress, updating internal IT systems, and providing regular updates to the Team Leader.

13. Monitor payment of service charges, including arrears, supporting service users to manage personal finances.

14. Contribute to the harmonious interaction with and between service users, dealing appropriately with disruptive and/or abusive behaviour.

15. Establish and maintain professional and appropriate boundaries, reporting any concerns to management any concerns.

16. Observe health and safety policies and procedures and report any matters of concern to the Team Leader.

17. Assist with dining room duties, as required.

18. Participate in and/or provide information for service user reviews as required.

19. Create and maintain written / computerised records as required by the Hostel's policies and procedures.

20. Carry out all duties in accordance with quality assurance policies.

21. Undertake other duties as may reasonably be required.

Job Types: Full-time, Permanent

Pay: 12.38 per hour

Benefits:

Additional leave Company pension Enhanced maternity leave Health & wellbeing programme Life insurance On-site parking Sick pay
Education:

GCSE or equivalent (preferred)
Experience:

formal care/support role: 1 year (required) Home care: 1 year (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person