Job Description

Support Worker / Mentor who is compassionate and supportive with strong communication skills is required to join our Criminal Justice & Secure Care Team at North West & Cumbria prisons for Rethink Mental Illness.

You will be working with people in prison and people on probation as part of the Ministry of Justice contract delivering Finance, Benefit & Debt services (training provided) across the North West of England in HMP Preston, HMP Lancaster Farms, HMP Kirkham ad HMP Haverigg.

Full training will be provided to equip you with the knowledge and skills to provide money advice and guidance.

SALARY: \xc2\xa321,703 - \xc2\xa323,906 pro rata + Benefits

LOCATION: Working in the North West & Cumbria

JOB TYPE: Full-Time, Fixed Term Contract until 2025

WORKING HOURS: 35 Hours per Week

KEY REQUIREMENT: Applicants must be 18+ due to prison based working

The post will be subject to a DBS Enhanced with Adults barred check and Home Office Prison Clearance.

JOB OVERVIEW

We have a fantastic new job opportunity for a passionate Support Worker / Mentor who is compassionate and supportive with strong communication skills.

Working as a Support Worker / Mentor you will be prison-based delivering bespoke 1:1 support to address the finance, benefit and debt needs of customers (people in prison). You will work with customers to ensure they receive the right advice, guidance, support and advocacy necessary throughout their journey. This includes wellbeing support, the provision of advice on benefits; budgeting skills; debt management; advocating and negotiating on their behalf to third parties; liaising with relevant external agencies; support to set up bank accounts; access to correct benefits and entitlements.

Customers will rely on you as the Support Worker / Mentor to help them overcome issues regarding their financial situation and achieving financial security. You will create a bespoke action plan with your customers detailing the actions, activities and interventions that will help manage and resolve their finance, benefit and debt issues, making referrals to specialists where an integrated approach is required to manage complex needs.

Full training will be provided to equip you with the knowledge and skills to provide money advice and guidance.

If you, would you like to work for a leading mental health charity in a rewarding role where you will really make a difference, then please apply today.

ABOUT THE COMPANY

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. The company believes that everyone should be treated with respect and dignity \xe2\x80\x93 and that\xe2\x80\x99s why equity is one of their core values.

They draw on the expertise, unique perspectives and lived experience of their people \xe2\x80\x93 regardless of who they are or their background \xe2\x80\x93 to help them become an inclusive and anti-racist employer, campaigning organisation and service provider who reflect the diverse communities they support as a mental health charity.

CANDIDATE REQUIREMENTS

• Personal experience or knowledge of the challenges faced by those who have dealt with offending/addictions/ homelessness and able to empathise and withhold judgement

• Excellent verbal and written communication skills to ensure effective reporting, customer service and provision of advice

• Experience of case management and enthusiasm and passion for the role

• Effective interpersonal and relationship building skills, working with people from a range of backgrounds including those with protected characteristics

• Good IT skills

• Ability to use initiative and judgement to resolve problems

• Ability to plan or schedule work to respond to changing pressures or requirements

• Demonstrate personal resilience and be able to deal with difficult situations

• Patient, calm, and respectful

• Hold a full UK driving license and have access to own transport for work purposes

• Experienced or trained in money and debt/welfare benefits advice from an accredited provider is desirable

• Knowledge of benefits process, understanding of finance issues is desirable

• Experience working in a mentoring role /prison environment is desirable

• Knowledge and understanding of local area and services available is desirable

BENEFITS

• Rewards, wellbeing, and benefits platform: Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc

• Wellbeing support: A hub that gives physical, and mental health support. The company also have an Employee Assistance Programme with access to appointments

• Flexible Working \xe2\x80\x93 you get to choose where you work, managing your own diary. Generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off

• Contributory pension scheme

• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way

• Receive up to \xc2\xa3300 when you introduce a friend or family member

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

APPLY TODAY\xe2\x80\xa6

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C11038

This job is being advertised by AWD online on behalf of Rethink Mental Illness

Full-Time, Contract, Support Work Jobs, Careers and Vacancies. Find a new job and work in Lancaster, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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