Job Description

SafeCall Support Worker

30,800 per annum pro rata (24,640 actual)


28 hours per week: Tuesday to Friday (week 1 early, week 2 late)


Fixed Term until 31st March 2026

Job Summary

You will support young people who have been missing as a direct result of being exploited through county lines. You will also work with many parents and carers who need support and advocacy because their child is being criminally exploited. You will provide a safe and confidential space for them to talk through their experiences and to disclose any harm and ongoing adverse experiences they have suffered. You will be a strong advocate for young people and families, working with them and other agencies to ensure they get the help they need to stay safe, and to reduce the risks of harm they face. You will have significant experience providing support to safeguard vulnerable young people and families and have in-depth knowledge of the issues affecting young people who are at risk through their exposure to gangs, county lines, child criminal exploitation and missing episodes. You will also be an effective communicator who is able to build trust and positive relationships between families, young people, and various professionals.



The dedicated SafeCall casework team operates 10:00 - 20:00 on weekdays and 11:00 - 17:00 on weekends and is responsible for providing safeguarding, practical and emotional support, casework, advocacy, practical advice and emotional support. The SafeCall team work collaboratively with the Helplines team who provide anonymous expert crisis support, safeguarding, safety planning, signposting and referrals out of hours capacity 9:00 - 22:00 365 days a year. These two teams ensure the full wraparound SafeCall service.

Key Accountabilities

Deliver supportive interventions to families, carers, children, and young people who have been missing through involvement with gangs & county lines Speak up for children, young people, parents and carers who are at risk Support children, young people, parents and carers through on-going support Deliver training and represent the charity at external events

About you

You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:

Experience

Significant experience working directly to support at risk young people and families in a social care, statutory or voluntary sector setting; Significant experience of successfully advocating for young people and families to get the support they need from other agencies; Experience of assessing needs, recognising risk and implementing safeguarding procedures to safeguard children, young people or vulnerable adults.

Abilities, Skills and Knowledge

Working (proven) knowledge of the following:

the particular risks faced by children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation effective methods for safeguarding children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation challenges related to the safeguarding of vulnerable children / young people the risks and support needs of families who are affected by county lines, child criminal exploitation, gangs and missing how statutory services respond to victims of county lines and child criminal exploitation and their families

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It's a place where people are encouraged to 'let fly' so you can 'make things happen'. We know you're more than just a job title, and 'be human' is an important value here. Missing People is an independent charity that relies on donations.



Please find attached a detailed job description and person specification, a letter to applicants from the line manager, and a summary of Missing People's Achievements 2024.



Closing date: 23:59 on 5th October 2025. We reserve the right to close the advert early if we have sufficient interest.


Interviews: To be confirmed


Start: ASAP



Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.