Job Description

Job Summary

Role: Support Woker - Single Point of Access


Salary: 32,424 per annum


Hours: 37.5 per week


Location: Brixton - London


Closing date: 13/07/2025


Interview date: 23/07/2025


Whatever your experience of street homelessness and its impact on people's lives - personal or professional - when you join the Thames Reach team as a Support Worker we'll make the best use of all your understanding, compassion and commitment


About us...


Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.


Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.


Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.


About this role...


We are looking for a Support Worker to join the Single Point of Access team.


We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.


The Lambeth Living Well Network Alliance supports people in Lambeth experiencing mental illness. Thames Reach works in partnership with South London and Maudsley NHS Foundation Trust, Lambeth NHS Clinical Commissioning Group, Lambeth Council and Certitude to deliver mental health services as part of the innovative transformation of mental health services in the borough.


You will:


Triage clients over the phone and record data on computer databases Be motivated, confident at liaising with professionals and able to work independently as well as part of a team Have excellent time management skills Be outcome-focused and accurately record work to enable us to demonstrate our outcomes Navigate multiple systems, including using client databases and Microsoft Excel.

You will be:


Organised and efficient in your work Excellent at communicating and problem solving Confident in your ability to support clients Competent at using a computer and a range of software packages Responsive and flexible to the needs of the team and the clients Self-motivated to achieve daily/weekly targets

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:


Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata). Pension - we contribute 6.5% to your pension when you contribute 1.5%. Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL. Life assurance - four times your annual salary and critical illness cover. Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.


To apply visit our website and complete our application form.


For further information please contact, Petra-Gaye Henry, Senior Practitioner at Petra-Gaye.Henry@thamesreach.org.uk


Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

JOB PROFILE DOCUMENT

Location

Brixton - London