Job Description

Job Summary

ROLE PROFILE

Role Title:

Support Worker x 2

Salary:

32,434 per annum

Department:

Assessment Centres

Location: Snow Hill Court, City of London.

Responsible to:

Senior Practitioner / Lead Manager

Closing Date: 27/07/2025

Interview Date: 05/08/2025

About Thames Reach

Our mission is to help vulnerable and homeless people to find decent homes, build supportive relationships and lead fulfilling lives. Our vision is to end street homelessness.


Thames Reach is a homelessness charity based in London, specialising in helping people with complex and multiple needs, including those associated with poor mental health and substance misuse. We manage a range of services, including street outreach, frontline hostels, day services, specialist supported housing and employment and skills schemes. Last year we helped more than 12,000 people.

Role Purpose

The Support Worker is responsible for service delivery within their team. They will be supported in this work by complex caseworkers and their management team. The Support Worker will report to either a Senior Practitioner or a Lead Manager depending on the size and scope of the project/team. At present all Thames Reach teams are based in Greater London.


They will:


Conduct rapid risk and accommodation assessments with clients moving in to the service Liaise with external agencies and councils to ensure clients are receiving wrap around support Increase move on and throughput in the centre Ensure the environment is safe, healthy, and reflective of our ethos and supports our client's aims Be outcome focused, fostering a culture of high performance and continual improvement on your and the team's successes.

The Support Worker will provide direct support to clients in the form of key working and casework management. Support Workers will carry a case load that will vary in form and quantity depending upon the project's purpose and focus. They will be the principal providers of support to clients in a project and will work alongside lead case workers to have the needs of clients met when there are issues of a complex or multifaceted manner. They will also work alongside Assistant Support Workers, to ensure that clients are as enabled as possible and have their independence maximised.


They will be:


Organised and efficient in your work

Excellent at communicating and problem solving

Confident in your ability to support clients and engage with a range of partners

Competent at using a computer and a range of software packages

Committed to developing your knowledge and skills

Competencies for all employees within Thames Reach

Team working Service focussed Clarity of purpose Effective communication Efficiency and effectiveness Managing and developing self Embracing change and innovation

Why come and work with us

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:


Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata). Pension - we contribute 6.5% to your pension when you contribute 1.5%. Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach. Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL. Life assurance - four times your annual salary and critical illness cover. Other benefits including interest free season ticket and cycle to work loans.





Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Job Profile

JOB PROFILE DOCUMENT

Location

City of London