Job Description

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

About us

Norfolk Primary Care Ltd is a Community Interest Company. It is established to:

Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.

Help with challenges identified by practices workload, GP recruitment, sharing best practice.

Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.

Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.

Work within health systems to provide patient care in innovative and solution-focussed ways.

Job Purpose:

To work as part of a multidisciplinary Vulnerable Adult Service team based in Norwich at the Inclusion Health hub. The post holder will provide both in reach and outreach support for vulnerable and marginalised adults with severe and multiple disadvantages who may be homeless, living in hostels or in temporary accommodation.

Support will be provided to individuals to register at the primary health care service at the inclusion health hub at under one roof and to further access to a range of health care services including but not limited to appointments in respect of their health and care needs.

The post holder will in addition support Vulnerable patients referred from Norwich Inclusion Health Practices as part of the Vulnerable Service model in respect of their health care needs The post holder will support the ambitions of Norwich PCN to address health inequalities by providing support services for marginalised groups across Norwich PCN, you will work collaboratively with a wide range of statutory, voluntary and charitable organisation to be able to offer a holistic approach to improve access to health care.

Key Responsibilities:

The post holder will actively engage with people who use the service on a one-one

basis, providing a comprehensive support package that is sustainable, recovery

focused, and goal orientated.

The post holder will provide an outreach service and will work at both the U1R base and at a range of appropriate outreach venues. The post holder will support, and coordinate patients access to hospital and other appointments in respect of their health and care needs. The post holder will be required to chaperone where needed during GP, Health and Health Care professional appointments as directed by the clinical team and under the standard operating procedure, following training and enhanced DBS checks. The post holder will undertake the guidance of the clinical team and under the standard operation procedure urine drug screening. The post holder will carry out street outreach as required in collaboration with partners such as the Pathways Norwich service and support people to access the vulnerable adult services at the hub or the Inclusion health practice they are registered at. The post holder will attend and take an active part at weekly multidisciplinary team meetings and follow up actions and plans of care for patients. The post holder will work closely with the Vulnerable Adult services Integrated care coordinator to plan support needs and coordinate them. This will be in adherence to the guidance within the Vulnerable Adult Service standard operating procedure which requires support for patients to transition to the tiered levels of the service.

General

Actively seek to safeguard patients within the safeguarding adult's guidelines and procedures whilst promoting independence. Ensure that risks are identified and managed with the appropriate referrals to risk enablement are made. To implement and review support plans as directed by the service for patients and ensuring person centered delivery of services. To work in close partnership with colleagues in the health hub, other agencies, families/carers, to achieve a coordinated service based on the support plan, within eligibility criteria. For the Vulnerable Adult Service Ensure that all records/reports, in whatever format, are completed thoroughly and accurately. To ensure that own practice is of the required standard by knowing and implementing relevant policies, procedures, and guidance. Attend appropriate meetings and forums, relevant to the role, and actively promote the service. Attend regularly all staff meetings and other team meetings as directed by the management.

Personal/Professional Development:

The post holder will participate in any training program implemented by the practice as

part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet the business' needs Effectively manage own time, workload and resources

Confidentiality:

While seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description the post holder may have access to confidential information relating to patients and their carers, Norfolk Primary Care staff and other healthcare workers. They may also have access to information relating to the business. All information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other workers or business may only be divulged to authorised persons in accordance with the organisations policies and procedures relating to confidentiality and the protection of personal andsensitive data.

Other:

Ensure security of data and information in accordance with GDPR and the Data Protection Act, the practices' policies and procedures and other legislation. Promote and maintain own and others health, safety and security, in accordance with legislation and the practices' health and safety and security policies. Support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a manner that recognises the importance of people's rights, interpreting them in a way that is consistent with the practices' procedures, policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual: is non- judgmental and respects their circumstances, feelings, priorities and rights. Undertake any other duties that are appropriate to the post.

Note:

The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

Person Specification

Qualifications & Training

Essential

Relevant qualification in housing, social work, or similar profession. Or relevant experience
Desirable

NVQ Level 2 in Health and Social Care

Experience & Knowledge

Essential

A minimum of 3 year's direct experience of working (paid or voluntary) with service users with at least one of the following support needs: substance misuse, offending history, mental health, learning disabilities, single homeless, and a clear understanding of at least two other related groups. Experience of lone working with minimal supervision, ability to manage time effectively and possess good organisational skills. A working knowledge of the Welfare Benefits systems An understanding of complex needs of service users Have an understanding of and the ability to implement anti-discriminatory practice Understanding of Safeguarding Vulnerable adults Awareness of good professional boundaries, particularly in relation to working with vulnerable adults
Desirable

Experience with self-injurious, and aggressive behaviours

Skills & Abilities

Essential

Ability to fully engage with patients in the management and monitoring of their personal budget, but where appropriate seek assistance, support and direction when confronted with high-risk and complex features of a case. Good administrative skills, including basic computer/word processing skills Proven ability to communicate effectively, both verbally and in writing at all levels. Good interpersonal skills. Ability to work methodically with attention to detail and keep case notes and records. Be able to practically demonstrate that you are: Caring, Kind, Empathic and Patient Demonstrate high emotional resilience to deal with verbal abuse and threatening behaviour. Able to remain calm and deal with difficult/challenging behaviour, in accordance with agreed policy, and in a non-confrontational manner. Including death, fire, self-injurious behaviour, suicide attempts. Be innovative and practical in approaching patient's needs, particularly those who perceive that they have failed in the past Be assertive and a good communicator, both verbally and in writing, at all levels. Have the ability to manage time effectively and possess good organisational skills. Ability to work in close conjunction with Health, voluntary organisations, and other providers partners. Be honest and trustworthy Have a cheerful and outgoing personality and an ability to motivate others. Ability and willingness to be flexible and work some unsociable hours, including evenings, weekends and Bank Holidays if requested. Ability to drive with full driving license and access to a suitable vehicle
Desirable

Experience of attending regular statutory multi agency meetings
Job Type: Full-time

Pay: 25,875.00-28,050.00 per year

Benefits:

Company pension
Work Location: In person

Application deadline: 22/10/2025
Reference ID: 1053