Job Description

Role Purpose:

As the Quality Lead for Supported Employment, you will be instrumental in driving and maintaining service delivery standards across our Pure Employment team. Central to the role is embedding the BASE Supported Employment Quality Framework (SEQF) and fostering a culture of excellence and ongoing professional development within the team. Your responsibilities will include identifying training needs, designing and delivering tailored workshops, supporting quality assessments, and implementing training plans to enhance team capability. You will also oversee the internal quality assurance (IQA) for both internal and external training programmes, ensuring all accredited learning is robustly tracked, monitored, and fully compliant with awarding body requirements. This includes tracking learner progress, maintaining accurate records, and guiding staff to uphold best practice and compliance.

This is an excellent opportunity for professional growth, ideal for someone keen to develop their IQA skills. If you are not already a fully qualified IQA, we are committed to supporting you in achieving this within your first 12 months in post.

Responsibilities:

Quality

Embed the BASE Supported Employment Quality Framework (SEQF) and the values of Supported Employment across all employment practices. Lead on quality steering within the Supported Employment team and support the Contract Manager to embed quality standards. Drive and lead projects across the team aimed at improving quality and service delivery. Monitor and evaluate service delivery standards, ensuring compliance with quality benchmarks. Identify training needs within the Supported Employment team and design bespoke workshops. Facilitate induction training for new staff and ensure quality principles are introduced from day one. Provide in-the-field 1:1 support to staff who are struggling, offering practical guidance and coaching. Support Employment Officers to complete high-quality employer engagement and provide in-the-field training to strengthen practice. Support quality assessments and audits, providing feedback and action plans for improvement. Collect and analyse feedback from clients, employers, and parents/carers where relevant to identify themes and areas for improvement. Be proactive in responding to feedback, demonstrating a "You said, we did" approach to service development. Implement development plans to enhance team capability and foster continuous improvement. Participate in and lead Quality Steering Groups to drive continuous improvement in Supported Employment practice, including the development, maintenance, and regular updating of a comprehensive Quality Improvement Plan (QIP), ensuring all actions are progressed to enhance overall service quality.

Internal Quality Assurance

Oversee the Internal Quality Assurance (IQA) processes for internal and external training programmes, ensuring compliance with awarding body (Open Awards) requirements. Monitor learner progress, sampling assessment decisions and maintaining accurate and auditable IQA records. Provide guidance, support, and feedback to assessors to ensure consistent, high quality assessment practice across the team. Lead on standardisation activities, ensuring assessors are aligned with best practice and current qualification requirements. Ensure accreditation standards are met by regularly reviewing documentation, training materials, and assessment evidence. Identify areas for improvement within training and assessment delivery and implement action plans to raise standards. Work collaboratively with trainers to prepare for external quality assurance (EQA) visits and respond to any required actions. Track, monitor, and report on progress of accredited learning to managers, ensuring all compliance deadlines are met.

Other:

Work flexibly to meet the changing needs of the organisation and adapt to new priorities. Meet regularly with line managers to agree priorities, review progress, and update work plans. Ensure that quality reports outlining feedback and recommendations provided to staff are shared with line managers and saved to staff records. Provide additional mentoring and coaching support to staff who are struggling to meet performance targets, when requested by line managers. Act as Duty Manager when required, ensuring smooth operational cover. Liaise with colleagues across departments to communicate changes effectively and resolve issues promptly. Undertake all mandatory training as required and maintain compliance with organisational standards. Attend meetings as required, including internal safeguarding forums, providing updates on developments, challenges, and successes. Actively participate in your own continuous professional development, keeping up to date with best practice in supported employment and safeguarding. Ensure effective monitoring and evaluation systems are adhered to and keep abreast of sector developments. Implement and uphold all relevant organisational policies, including safeguarding, information governance, and data protection. Work independently and reliably to ensure a high-quality supported employment service is delivered across the employment teams. Raise any safeguarding concerns in line with Pure Innovations' safeguarding policy. Ensure effective remote working practices, including adherence to lone working guidelines such as maintaining Outlook calendars and duty cover. Complete all reports, paperwork, and correspondence accurately and within agreed deadlines. Undertake any other duties commensurate with the role to support organisational objectives.

Time Scales:

Closing date for applications will be 24 February 2026. Please note, we reserve the right to close this advert early if we receive a high volume of applications. In-person interviews will be held on the 4th and 5th of March 2026 at our Head Office in Hazel Grove.
Pure Innovations is an equal opportunity employer and a proud supporter of the Disability Confident scheme and the Armed Forces Covenant. If you have a disability or are a member of the armed forces community, please let us know, and you will be automatically invited to interview, provided you meet the essential criteria.

Additionally, please let us know if you require any reasonable adjustments or support with the recruitment process.

Job Types: Full-time, Permanent

Pay: 33,904.00-35,904.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme Sick pay
Application question(s):

Are you a qualified IQA at level 3 or level 4? If no, are you willing to undertake training to get this qualification? Do you have experience working in employment support services?
Licence/Certification:

Driving Licence and Vehicle for Business Use (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Stockport SK7 5DA

Application deadline: 24/02/2026
Reference ID: 271