Job Description

Are you passionate about making a real difference in people's lives? Do you thrive in a role where every day brings new challenges and opportunities to support vulnerable individuals in maintaining their tenancies? If so, LiveWest is looking for someone like you to join our Supported Housing team.
As a Housing Officer, you will be at the heart of our mission to provide safe, secure, and supportive homes. You will work closely with customers, colleagues, and external partners to deliver housing advice, tenancy support, and community engagement that truly transforms lives.
Key Responsibilities:

• Meet performance targets for rent arrears, voids, bad debts, and estate management.
• Ensure tenancies are correctly set up and customers understand their rights and responsibilities.
• Respond to anti-social behaviour in collaboration with Tenancy Enforcement teams.
• Conduct routine safety checks and follow up on actions within required timescales
• Work alongside care and support colleagues to meet service objectives.
• Build rapport with individuals with varying levels of need and vulnerability.
• Maintain up-to-date knowledge of health, mental health, and benefit legislation.
• Collaborate with internal teams and external agencies to support tenancy sustainability.
• Identify safeguarding concerns and make appropriate referrals.
• Support customers in accessing education, employment, and training opportunities.
• Manage your own caseload and maintain accurate records.
• Represent LiveWest professionally and contribute to assigned projects.

Why Join LiveWest:
At LiveWest, we believe in creating a home for everyone. We are more than just a housing provider-we are a community builder. You will be part of a supportive, forward-thinking organisation that values innovation, collaboration, and continuous learning. If you are looking for a role where you can grow professionally while making a meaningful impact, LiveWest is the place for you.
This role is being offered on a full time, permanent basis working 37 hours per week (Monday to Friday, bandwith hours 8am to 6pm). This is field based role covering Truro, Penzance and throughout Cornwall.
For further information about this role, and LiveWest, please view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.
About The Candidate
To be successful in your application for the role of Supported Housing Officer, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Able to demonstrate skills to support individuals.
• Understanding of adult vulnerabilities.
• Experience of working successfully across teams.
• Experience in social housing or related profession.
• Experience of tenancy, estate and neighbourhood management including dealing with tenancy breaches e.g. access, squatters, abandonment, anti-social behaviour.
• Working knowledge of social housing policy, good practice, current trends and application, Housing law and legislation, anti-social behaviour legislation and practice, leasehold legislation and service charge legislation.
• Understanding of housing management, community development and resident engagement.
• Excellent customer focus and ability to improve customer satisfaction.
• Excellent leadership skills.
• Valid UK driving licence and access to a suitable vehicle.
• Desirable: Knowledge of workplace Health and Safety practices and legislation.
• Desirable: Relevant CIH qualification. (or equivalent).

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required