Job Description

One YMCA is seeking a Housing Support Officer at our Supported Accommodation Team in Stevenage where we provide essential housing support to Separated Migrant Children helping them transition from dependence to independence



As a Young Person's Support Officer, you will be part of a dynamic team providing personal counselling, support, and enablement to residents with various support needs, including mental health issues, trauma, and life skills. Your role will involve developing individualised support plans, conducting risk assessments, and actively engaging with residents to maximise the benefits of their stay.



Key Responsibilities

Provide housing support to young people, ensuring a safe, supportive and welcoming environment. Work with separated migrant children to help them develop independence, resilience and life skills. Develop and implement individualised support plans tailored to residents' needs and aspirations. Carry out risk assessments and respond appropriately to any safeguarding or welfare concerns. Offer emotional support and guidance, including around issues such as trauma, mental health and wellbeing. Actively engage with residents to encourage positive choices, personal growth and community integration. Maintain accurate records, case notes and reports in line with organisational and statutory requirements. Collaborate with colleagues and external agencies to ensure joined-up support for each young person.

We're looking for compassionate, dedicated individuals with:

Experience of working with young people with complex needs. Strong interpersonal and communication skills, with the ability to build rapport and work collaboratively. Good organisational skills, able to manage multiple tasks while staying calm under pressure. A positive, confident approach to managing challenging behaviour. Understanding of mental health issues and the sensitivity to support young people empathetically.


This position requires flexible shift working, in line with the needs of our service users, and will include some weekend hours. The rota includes: One week of early shifts (8am-4pm) / one week of late shifts (12pm-8pm) Shifts will include some weekends and bank holidays, in line with the needs of the service



We are looking for individuals who demonstrate that they will be able to meet customer needs, and work effectively with others to create a supportive community environment. If you have a background in youth work, social services, or working with young people and are ready to make a meaningful impact, apply now to join One YMCA's Supported Accommodation Team!



As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made



Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying



Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities

This is a Full Time role.

Hours per week: 37.5

Working Pattern: Working 5 days out of 7 on a rota basis, alternating between early (8:00am-4:00pm) and late (12:00pm-8:00pm) shifts


One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.


By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do "more and better, together" so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.


These include:

Provision of over 700 units of accommodation for homeless people Move on accommodation for individuals moving onto independent living Housing and practical/emotional support for young asylum seekers Community HUBs hosting a range of activities and meeting space hire Childcare provision in Hertfordshire Family support through a network of children's and family centres covering Hertfordshire and Bedford Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children Independent sexual violence services across Bedfordshire, Luton and Hertfordshire Domestic abuse perpetrator reform programmes across Bedfordshire Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund * A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.