Job Description

Company Overview:

Ready 4 Home Housing Support CIC is dedicated to providing exceptional housing support services. As we continue to grow, we are committed to enhancing our team with passionate individuals who share our vision of supporting those in need.

Summary:

We are seeking Supported Living Officer to join our dynamic team at Ready 4 Home Housing Support CIC. This full-time permanent position plays a vital role in supporting our residents live and maintain a healthy and secure lifestyle.

If you are ready to make a difference in the lives of others while advancing your career in support, we invite you to apply today to join the Ready 4 Home team.

Job description:

We're looking for Supported Living Officers who will provide housing related support to people with vulnerabilities to enable them to maintain their tenancies as residents and to achieve their aspirations for independent living.

This is an exciting opportunity to join a rapidly growing and fast paced organisation. We provide quality support to our residents empowering them to achieve their individual aspirations and our team are motivated by our clients ongoing successes.

This role will include:

- Identify residents individual housing needs and, through discussion and agreement with the resident create a suitable tenancy sustainment plan.

- Encourage tenants to live as fully and independently as possible within the local community, making referrals to external support agencies where necessary.

- To carry out risk assessments regularly in line with Ready 4 Home policies and procedures.

- Ensure compliance always follows Ready 4 Homes policies and procedures.

- Contribute to the protection of residents from abuse, taking responsibility and reporting safeguarding issues.

- Liaise with other housing, health and social care professionals, benefits, welfare and advocacy agencies, and other property owners as appropriate.

- Monitor non-payment of rent and act in line with the agreed policy and procedure of arrears. Provide budgeting assistance and payment plans where needed.

- Monitor service charge payments according to policy.

- Moving in clients once accepted from the team leader, inducting clients to their relevant property, and completing all signup paperwork, relevant IS is provided, and housing benefit claim is made.

- Ensure tenants understand their excluded license agreement and obligations and report any breaches to the Team Leader.

- Ensure that fire and other safety equipment complies with H&S requirements via weekly checks.

- Carry out risk assessments and reporting issues in line with health & safety policies and procedures.

- Work within a team, support colleagues, attend team meetings, record, and share information appropriately and confidentially.

- Keep up to date with issues relevant to housing and support, welfare benefits, and other applicable legislation.

- To plan and run intensive housing management sessions with residents.

- To plan and run passport to independence sessions with residents.

- Undertake other delegated tasks and responsibilities that fall within your capabilities.

- To be aware of Ready 4 Homes values, policies and procedures that are current and always carried out within our working ethos.

- Ensure information logs are completed and that or system is regularly updated, and any reports required are submitted promptly and efficiently.

- To assist people with the understanding and obligation to their benefits.

- To actively participate in training, supervision, and staff development sessions, providing constructive feedback.

- Work effectively as part of a team and work independently on your own.

- Help with the induction and training of new staff, students, and volunteers when requested.

- To ensure effective communication occurs between our residents, team and line management.

- To inform your team leader of any support or concerns you may have identified for residents.

- To support in any future initiatives for residents and for the organisation to maximise income.

- To ensure voids meet lettable standards before letting and ensuring necessary repairs are reported according to Ready 4 Homes policy.

- To take appropriate action in unforeseen emergencies, ensuring that the line manager is informed promptly.

- To take responsibility for ensuring mandatory training is up to date and that relevant training events are attended.

Skills and Experience

- Ability to create housing management plans.

- Able to create and maintain effective working relationships with partners and external agencies. Always remain professional within the workplace and when representing Ready 4 Home externally.

- Ability to assist and advise on appropriate move on options and to register clients on local housing lists.

- Ability to plan and run resident workshops in line with the renting ready and passport to independent modules.

- Ability to carry out regular housing-focused client sessions.

- Organisational skills, ability to multitask and prioritise daily workload, able to respond to changing or conflicting deadlines.

- Ability to risk assess clients and situations.

- Outstanding communications and interpersonal skills.

- Experience of working with clients who have leave to remain

- Able to resolve incidents quality and calmly and provide leadership when necessary.

- Proficient IT skills with the ability to use different systems and software.

- Knowledge of housing legislation.

- Must have a car with valid business insurance and full and clean license.

Why work for Ready 4 Home Housing Support CIC?

In our mission to end homelessness, we support the needs of vulnerable people nationally from the moment they move into our accommodation whilst empowering them from the moment they are ready to move on.

We connect with specialist agencies to provide tailored support services to our clients and take considerable pride in seeing clients achieve their goals whilst also having a safe place to call their own.

Ready to join us on our mission to end homelessness?

We are committed to making Ready 4 Home Housing Support CIC a great place to work and as such offer a range of amazing benefits to support you.

We offer:

- Excellent structured induction programme. This induction trains on all aspects of the role that you need to provide the best service.

- Learning and development opportunities.

- Solutions focused therapy sessions (applicable to service team)

- 24 days annual leave plus statutory bank holidays.

- Team building activities

- Company events

- Confidential counselling services

- Free DBS, subject to a successful probation period.

- Recruitment rerferral awards.

- Sense of fulfilment as you are an individual that makes a difference to someone's life.

As part of our commitment to our safer recruitment process, we require successful applicants for this role to undertake an enhanced DBS check

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Work Location: In person