Job Description

Are you passionate about supporting people to achieve their dreams and aspirations? Do you thrive in a fast-paced environment and enjoy delivering exceptional customer care? If so, we want you to join our Fundraising Operations team at Mencap as a Supporter Care Officer
As a member of the Fundraising Operations team, you will play a vital role in delivering an exceptional Supporter Experience. Acting as the primary contact, you will efficiently handle donations, queries, and complaints. Your responsibilities include fostering strong internal relationships within the fundraising directorate, processing fundraising income, providing updates, and ensuring top-notch supporter care. Additionally, you will ensure that all income and data processes comply with fundraising regulations and Mencap's best practices. Working alongside the Senior Supporter Care Officer, you will also support two colleagues with learning disabilities.
This full-time, permanent position offers hybrid flexibility. Based in our London office, you will be expected to work onsite on Tuesdays and Thursdays.
Key Responsibilities

• Deliver exceptional supporter experience through prompt and effective communication (phone, email, letter)
• Process online and offline donations, ensuring accuracy and compliance
• Maintain supporter data in Salesforce CRM, following ethical fundraising and data protection guidelines
• Build positive relationships internally and externally, acting as an ambassador for Mencap's values

What We're Looking For

• Commitment to Mencap's values: Passionate, Inclusive, Brave, Positive, Kind
• Excellent communication and organisational skills
• Ability to manage multiple tasks and priorities to meet deadlines
• Administration and customer care experience, ideally in a fast-paced environment
• Experience working with varied stakeholders
• Proficiency in MS Office; Salesforce experience is a plus

If you are passionate about using your skills to make a real difference in the lives of people with a learning disability, we would love to hear from you!
Apply now with an up-to-date CV that demonstrates your relevant skills and experience. Applications close on Tuesday, 16th December. Interviews will be held via Microsoft Teams shortly after.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
Everyone is expected to treat people well and make Mencap an inclusive organisation.
Every day we grow and learn. It's okay to make mistakes but we learn from them and make changes
Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We're not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you're applying for.

Skills Required