Job Description

Do you want to create a safer, brighter future for all children in Scotland?

Children First, Scotland's national children's charity, is seeking to appoint a

Support Line Coordinator

. By joining our team, you will help us stand up for children, keep them safe and support them to recover from trauma and abuse through our national and local services.

The role

Based in Edinburgh, with hybrid working an option, the role involves offering expert care, guidance and support for families, carers and professionals in Scotland. Delivering high quality information and support in a timely manner to enable you to handle a large volume of inbound and outbound calls.

You will be required to maintain accurate records that inform the charity and support with service development and meeting our organisational strategy.

Today's generation are facing unprecedented challenges. From mental health, money worries and online harm, to struggles at school, our support line can offer emotional, practical and financial support to any family in Scotland. We also offer advice to anyone who is concerned about a child's wellbeing.

Taking a child-centred approach, you will work to ensure the safety of children and young people by protecting and promoting their rights.

What we are looking for

You will possess a diploma in social work, or a relevant professional qualification (e.g. Health, Education, Community Education) at SCQF level 9.

You will have experience managing or supervising staff, volunteers, and students with experience of project planning and an ability to identify and manage risks.

What you can expect from us

As well as a rewarding career and development opportunities, we offer 40 days annual leave per year pro rata, a contributory pension scheme, generous maternity/adoption and paternity leave, flexible working opportunities and wellbeing support.

With a supportive and inclusive working environment, the salary for this role is 30,002 - 35,076 per annum.

Our values

Living our values, you will make a direct impact to the lives of children across Scotland. With love, we put children first. With purpose, we transform children's lives together. With strength, we do whatever it takes to protect Scotland's children.

How to apply

We believe all children should have hopes, dreams and opportunities. But for many they don't exist. This has to stop. We must put children first.

We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values.

Do you have what it takes to join our team and help us protect children and keep them safe? We would love to hear from you.

Closing date: 26th May 2025. It is anticipated that interviews will be held on 4th June 2025.

If you would like to discuss any aspect of the role before applying, please contact:

Simon.Mcgowan@childrenFirst.org.uk

To apply, please upload your CV

and Cover Letter

Job Type: Full-time

Pay: 30,002.00-35,076.00 per year

Benefits:

Bereavement leave Company pension Gym membership Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 26/05/2025
Reference ID: CF25-09