Job Description

Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.
Location: Field-based role, covering North of England
Are you passionate about surgical excellence and driving business growth in the medical device industry? Cochlear is seeking a dynamic and experienced Surgical Account Manager (SAM) to join our UK & Ireland team. This is a unique opportunity to combine your surgical expertise with strategic sales acumen to make a meaningful impact on patients' lives.
As a Surgical Account Manager, you will be the go-to expert for surgical support and product integration across your territory. You'll play a pivotal role in expanding our customer base, supporting surgical teams, and driving adoption of our Cochlear Implant and Bone Conduction solutions (Baha, Osia, CI). Your ability to build strong relationships with healthcare professionals and Key Opinion Leaders will be key to your success.
Key areas of responsibility include:
Business DevelopmentDrive growth by identifying and developing new and existing accounts. Implement strategic plans to shift market preference toward Cochlear solutions. Utilize CRM tools (SalesForce, Miller Heiman) for territory planning and account management. Conduct quarterly business reviews and customer team meetings.

Surgical & Product SupportDeliver expert surgical training and support both in-person and virtually. Provide ongoing education to clinical teams and theatre departments. Support product rollouts and ensure optimal use of Cochlear equipment. Collaborate on UK/Ireland surgical and audiological training courses.

Customer & Market StrategyDevelop detailed clinic plans and growth strategies. Engage with healthcare stakeholders including trusts, boards, and procurement teams. Support professional development programs to expand hearing implant provision.

Team CollaborationWork closely with internal teams and referral growth specialists. Contribute to strategic account planning and continuous improvement initiatives. Champion cross-functional teamwork aligned with global strategies and HEAR behaviours.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Required Experience and Skills4-5 years of successful medical device sales experience. Strong background in surgical environments and theatre settings. Excellent presentation, time management, and communication skills. Experience in territory planning and management, efficient planning and prioritization of accounts to maximize coverage and impact. Strong influencing and negotiation skills, couple with a solution orientated mindset. Ability to leverage data in driving strong commercial decisions Emotional Intelligence: Navigating high-stress environments with empathy and professionalism. Resilience & Persistence: Staying motivated in a competitive and often unpredictable field. Communication Skills: Clear, confident, and persuasive communication across clinical and business settings. Proficiency in Microsoft Office and fluent English.

Desired Skills (Something else to grab our attention!)Advanced knowledge of hearing implantable solutions. Background in nursing, medical science, or technology. Experience with SalesForce CRM.

Why choose us?
For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.
Cochlear Offers You:
Competitive salary
25 days holidays (plus UK Bank Holidays)
company pension
flexible working patterns and the possibility to work remotely up to 40% per week
yearly salary review
Pension scheme
Group Life Insurance
Group Income Protection
Employee Referral Bonus
Service Anniversary Reward
Cycle to work scheme
Vitality health care
Medicash cashplan
free use of gym on business park and paid exercise classes available
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.
In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.