Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Overview

The role of the Patient Care Assistant (PCA) is critical in delivering quality patient care and an unrivalled client experience through teamwork, clear communication and utilisation of your knowledge and skills.


You will be a key member of the nursing team, working collaboratively with a variety of team members including veterinary surgeons, veterinary nurses, and members of the leadership team. You will work under the delegation of a Vet or Registered Veterinary Nurse to support patient care.


You will embrace our culture, with a growth mindset, and have a passion for self-development to support yourself and others.

Main purpose & goals

Deliver high-quality patient care, utilising your developing experience and skills. Work within the Linnaeus 'What can PCAs do in Veterinary Practice' guidelines. Work and communicate effectively with colleagues and clients. Demonstrate the ability to be reliable, adaptable, understanding, and empathetic. Maintain accurate client and patient records. Contribute to an outstanding client experience. Always provide an efficient, courteous, and helpful service to all clients, suppliers, and external contacts. Promote and lead a culture of respect, collaboration, and engagement in the practice team to support well-being, quality, and productivity. Uphold and engage in Clinical Standards & Quality Improvement and demonstrate a commitment to continued professional development (CPD). Understand and adhere to practice and group policies and comply with regulatory requirements. Contribute to the financial health of the business by understanding and controlling costs in the areas that PCAs can impact.

Key Responsibilities

Deliver high-quality patient care. Undertake all PCA duties within the practice, utilising your skills to maximise the provision of patient care within the remit of your role and experience, working under the delegation of a Vet or Registered Veterinary Nurse. Ensure accurate clinical record keeping, including hospitalisation forms and clinical notes. Uphold the premises and patient areas to a high clinical standard, adhering to stringent infection control protocols and maintenance of equipment, reporting any faults or damage. Work alongside the veterinary, nursing, and client care teams to deliver an efficient quality service. Be accountable for any specific tasks or responsibilities delegated. Responsible for improving quality patient care by engaging with feedback from site-level and group-level audits, contributing to incident reporting and reviewing. Engage with and deliver high-quality patient care initiatives. Participate in relevant CPD appropriate to your role, engage with Linnaeus, and in-house training opportunities. Actively share learning with team members contributing to improving patient care.

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk