Job Description

About Selecta

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.



We are hiring a

Survey & Installation Leader

to join our Specialist Technical team to manage the customer site surveys & installation of new & refurbished food tech equipment. This customer-facing role requires working closely with the Great Start team to ensure site surveys are completed on time and with a high degree of accuracy by our field-based Survey & Installation technical team and to assist with project management of large complex multi site installations to ensure customers have a great on-boarding experience.

What is the Specialist Technical Team?

The specialist technical team is responsible for overseeing and coordinating multiple specialist functions such as PDI, site surveys, customer installations, uplifts and re-sites, management of 3PL relationships and service delivery alongside our front-line technical specialists. The team ensure all equipment undergoes rigorous quality and operational standards before deployment into customer sites. The overall objective is to ensure that customers have a seamless install or equipment movement experience.


The Survey & Installation Leader & team will work closely with the Great Start Team and team at RBC, to ensure they have all the required information on the customer site to select the right equipment and can deliver a working solution on day of install to give a "Great Start" to the customer & supplier relationship.

Requirements

Your Key Duties & Responsibility:

Lead a Team of 5 regional field based Technical Joy Ambassadors (TJA's) to ensure site surveys are completed to schedule as per sales order process Managing day to day operations of Survey and Installation team including working hours, holidays and absences. Ensure all relevant site logistical and facilities information is prepared pre-delivery and installation, and that client has a clear understanding of planned works. Including RAMs Support achievement of project management milestones for large multi-site installs Communicate and liaise with various departments including service operations and sales teams. To ensure all equipment is full, clean & working from date of install. Work closely with third party logistics providers to ensure site access and timely delivery of equipment. Managing through to resolution of issues as they arise to minimise impacts to Customer and P&L Dealing with enquiries from the Great Start Team and ensuring that support is in place for the refurbishment of damaged or faulty equipment at PDI in RBC or Badminton as required Driving innovation, implementing change and delivering to individual and team targets Manage manual/ad-hoc site survey requests and process Attend (if required) installs (scale or complex) to support the team and manage all stake holders ensuring seamless customer experience is achieved Any other duties requested by the Specialist Technical Director

What does the day to day look like for the Survey & Installation Leader?

Each day starts with the Daily Cadence Call where escalations and urgent business are addressed and tasks/expectations for the day are set Ensure the Survey & Installation Engineers are assigned work tickets for surveys are aligned with sales order process milestones Ensure Survey & Installation Engineers are assigned work tickets for machine movements (Install, uplift and relocation) aligned with 10-day movement forecast Manage issues of administration and coordination between Selecta and our 3PL for attendance of field based Engineers Provide high quality communication to customers at all times Provide reporting on metrics and KPI's relating to team activity and performance Attend calls with Leadership to discuss upcoming Install projects Driving issues to resolution and ensure Selecta are on track for Revenue and Machine Installation Targets Summarise feedback from installs to Specialist Technical Director and work with the team and 3PL to improve PDI and re-manufacture processes.

What are we looking for in a Great Start Manager?

Proven experience Managing or Supervising a team of field based technical sales representatives or support engineers in a data led KPI driven environment Excellent interpersonal skills with the ability to communicate with internal stakeholders & external Clients Project management skills and capable of working to deadlines in a complex environment involving multiple stakeholders and service suppliers Some technical experience or understanding of food technology platforms including, vending equipment, payment systems, refrigeration and hot & cold drink facilities Ability to identify root-cause to issues and problem solve Display a high level of organisational skills and able to multi-task Must have discretion and be able to manage confidential and commercially sensitive information A Team Player able to motivate field-based team of remote workers, demonstrating enthusiasm, drive and standards Be computer literate, being able to use in house systems, and Microsoft applications, particularly Excel and SharePoint (Advance Excel skill are a plus) A full UK driving license with at least 12 months driving experience and no more than 6 points is essential

Benefits

25 days of annual leave

plus bank holidays

Life assurance

equivalent to

2x your yearly salary

Five weeks of occupational paid sick leave

for added security

Extended leave policy

for greater flexibility

Free parking

at our Head Office and other depot locations

Unlimited coffee and tea

to keep you refreshed

Clear career progression paths

with development opportunities

Strong leadership support

to help you thrive

Employee recognition scheme

to celebrate your contributions

Mental health and wellbeing support

, including access to

mental health first aiders

At Selecta, we are committed to equal opportunities, diversity, and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great, and we are grounded by our purpose to create more moments of joy for everyone through our ways of working. We welcome applications from all individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by applicable laws. If you require any adjustments or accommodations during the recruitment process, please let us know.