Job Description

Hours of work are Monday to Friday, 8-hour day between the hours of 9am and 6pm, and Saturday 9am to 1pm on a rota basis.

About us:

The Novoferm Group consists of 5 companies; Novoferm, The Garage Door Company, BGS, Robust & Hortons.

Novoferm is a member of the Sanwa Shutter family, one of the largest European manufacturers of automated garage doors systems, supplying high quality, reliable and innovative products, through a global network and thousands of Approved Distribution Partners.

The Garage Door Company Ltd is part of the Sanwa Group which is a world leading manufacture of entrance systems through a global network of 107 companies and thousands of approved distribution partners. We are part of the 'Novoferm Group' which consists of 5 companies, Novoferm, The Garage Door Company, BGS, Robust and Hortons!

The Garage Door Company Ltd were established over 30 years ago and have become the leading name in Garage Doors. We are the largest retailer of Garage Doors in the UK and we have 4 Branches all around the UK!

The Novoferm Group are an equal opportunities employer.

Main Purpose of Role:

To visit pre-arranged appointments, surveying customer's properties/sites, whilst offering advice and suggestions based on your findings of the survey. Taking an active part in ensuring the Branch diary is run effectively.

The aim of each site visit is to sell our product whilst upholding our high company values and charters.

When not out surveying taking a proactive part in driving the Branch sales through customer contact and developing other Sales leads and opportunities

Communication is key, as you have to liaise with both the Branch Manager and Installations and service co-ordinator as well as the fitting teams on your survey results. Attention to detail is also paramount and excellent customer service has to be offered at all times.

Key Responsibilities:

Deliver a high level of professionalism and customer service through value add sales techniques Establish, develop and maintain positive business and customer relationships with both new and existing customers Empathy with customers and understanding their specific needs Demonstrate a high degree of accuracy when measuring for new and replacement products Undertake the risk assessment for the proposed installation including equipment, asbestos Establish and record the presence of any existing damage Provide concise information to allow the manufacturing and installation process to be undertaken effectively Obtain from the customer conformation of any details where the customer can exercise choice Be compliant with offering each customer the 'choice of funding' to include the finance option Full understanding of obstructions and restrictions which would directly affect an installation. Record any obstructions and restrictions which would directly affect an installation. Note any appropriate course of action or agreement with the customer which needs to happen prior to installation. Achieve and exceed targets in line with company expectations Know our customer charter and promote our affiliations with trust a trade/Hitachi/Chas/Smas Develop strong business relationships with customers and colleagues Monitor competitor activity an market conditions, reporting new developments and opportunities or challenges Sales through service and warm leads with 6/7pre booked appointments per day Demonstrate product knowledge with features and benefits Generating new leads

Company Values:

As a business we recognise the importance of tailoring our decisions and actions around our company values and we are looking for an individual who can demonstrates these.

PROTECTING PEOPLE

We pride ourselves on having an impeccable safety culture. We constantly strive to improve our practices, in order to protect all personnel. We actively encourage reporting of near misses, assisting in the prevention of future accidents.

CUSTOMER FIRST

Our customer's success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of end-users and our people.

MOVING FORWARD

We are energised by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.

PERFORMANCE PROMISE

We keep our promises. We drive new ideas to realisation with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our "can do" attitude.

TOGETHERNESS & TRUST

We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognise good performance. Our behaviour is characterised by the highest ethical standards.

Job Details:

Focus on excellent customer service Excellent interpersonal skills and ability to build relationships Excellent verbal and written communication skills Able to multitask in a faced paced business Knowledge of IT skills including Microsoft and CRM systems Auto Enrolment pension Non contractual Bonus 23 days holiday Full clean British Driving licence (

required

)

Benefits

Health cash plan Scheme

: you will be enrolled into the company health cash plan scheme following the completion of your probation period.

Cycle to work scheme:

The Company operates a cycle to work scheme.

Eye test voucher:

We offer Spec Savers eye test vouchers to all staff...

Garage Door Discount Scheme:

We offer a discount scheme for the purchase of a garage door.

Occupational maternity pay

- 8 weeks OMP and 31 weeks SMP

Occupational paternity pay

- 1 week OPP and one week SPP

Occupational adoption pay

- 8 weeks OAP and 31 weeks SAP

Occupational parental bereavement pay

- 2 weeks full pay
Job Types: Full-time, Permanent

Pay: 30,000.00-33,000.00 per year

Benefits:

Company pension Employee discount Referral programme
Schedule:

8 hour shift Monday to Friday Weekend availability
Licence/Certification:

Full UK Drivers License (required)
Work Location: In person

Reference ID: Surveyor - Birmingham