Job Description

About The Role
Let's grow together!
A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you're a customer focused individual looking for an opportunity to grow in a fast-paced, friendly environment, we're looking for you!
We're flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let's grow together ...
What you'll be doing
Our Support Officers are trained to deliver exceptional customer service. They ensure all property valuation instructions are processed within agreed service levels, and this involves booking valuation appointments and arranging our in-house surveyors' diaries. It can be a challenging but rewarding role where two days are rarely the same. The team operate in a fast-paced environment where the customer outcome is their priority. The role entails a large amount of phone work, together with a variety of admin work.
If you have the skills to contact customers to arrange access to their property and can plan an effective travel route for our surveyors, then we will teach you the necessary processes and introduce you to the relevant systems that will enable you to become an effective Support Officer. Get in touch with us if you think that you can do the below things for our customers.

• Book valuation appointments and obtain the necessary property information to enable the inspections to be undertaken successfully
• Communicate with our surveyors regularly to ensure their day goes as planned
• Understand the need to process the valuation instructions in a timely and efficient manner

About You
What you'll bring to the team
We are looking for people to join our team that are keen to deliver great customer outcomes. If you are able to use questioning skills to obtain as the property information required by our surveyors and put the customers mind at rest regarding the reason for the valuation, then we want to hear from you.
We already have a great team in place, but they would love to be joined by someone that could bring along these skills that would help them process the valuation instructions and admin work.

• Excellent communication skills
• Demonstrate problem solving with attention to detail and accuracy
• Ability to adapt to change and remain calm under pressure
• Experience of dealing with customers on the telephone

Even if you don't meet all the criteria, we encourage you to apply. At Paragon, we value diversity and we're excited to hear from passionate individuals like you! If you're ready to contribute to the team, please apply.
Further information on the role can be found in the Purpose and Performance Profile (PPP), which is downloadable on this page.
Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.
Working hours
Monday - Friday 08:30 - 17:00 (1 hour lunch). Hybrid working 3 days in the officer per week.
Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

Skills Required