Job Description

DESCRIPTION

This role requires Swedish language proficiency

Role:

Swedish speaking Customer Service Associate

Job Type:

12 month fixed-term contract, full time 40 hours per week

Location:

United Kingdom (virtual, work from home in the UK at your registered home address)

Pay Rate:

15.05 per hour

Start date:

18th August 2025




Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our customers based in Sweden by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
BASIC QUALIFICATIONS

What are your hours?

This role requires working variable hours to match when customers need us most. You will work day shifts and late evenings and your work week is minimum 40hrs, i.e., 5x8hrs.In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 8 pm Monday to Sunday. You may be required to work on national holidays and Sundays. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. You will learn more about your exact schedule closer to your start date.

What qualifications do we need from you?

Minimum age: 18 years old Have the right to work in the UK Strong communication skills in Swedish and English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6am to 8pm Willingness and ability to work in rotating shifts (i.e., early, late, weekend and overtime as required) Initial four/five weeks availability for full-time training (paid) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum 50mbps broadband connection speed using a hard-wire Ethernet internet connection (no WIFI). We will provide you with a complete equipment package ahead of your first day of training.

What strengths will you bring?

Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
Amazon employee discount Private medical insurance Amazon pension plan Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it's for you, then click on the link below to start the application process!

You'll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it, if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed.



If successful, we will contact you about next steps!

PLEASE UPLOAD YOUR CV

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.



Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Swedish version

Arbeta virtuellt med Amazons kundtjanst!

Roll:

SvensktalandeKundtjanstmedarbetare

Typ av jobb:

12 manaders tidsbegransat kontrakt, heltid 40 timmar per vecka

Plats

: Storbritannien (virtuell, arbeta hemifran i Storbritannien pa din registrerade hemadress)

Lon:

15.05 per timme

Startdatum:

18/08/2025



Vart uppdrag pa Amazon ar att vara jordens mest kundcentrerade foretag och vart prisbelonta kundtjanstteam ar en viktig del av att uppna det malet. Att gora vart basta for vara kunder ar var drivkraft, vilket innebar att vi kommer inte att ombe dig att utga fran ett manus eller att lara dig en dialog utantill. Istallet ger vi dig den utbildning du behover for att losa vara kunders problem sjalvstandigt. Du kommer att lamna en unik personlig pragel pa varje kundkonversation och leverera den exceptionella supportupplevelse som vara kunder forvantar sig.

Vad kommer du gora som kundtjanstmedarbetare?

Som en av Amazons kundtjanstmedarbetare har du ett mycket tydligt syfte: att losa problem, svara pa fragor och att alltid lamna vara kunder glada efter en kontakt med dig. Du kommer att vara den forsta kontaktpunkten for vara kunder baserade i Sverige och du kommer att svara pa deras onskemal via telefon, chatt och e-post ? detta inkluderar allt fran order- och produktfragor till betalningsfragor och vagledning av var webbplats. Vara kundtjanstmedarbetare anvander en mangd olika verktyg for att hitta den basta losningen pa vara kunders problem och det ar ett stort fokus pa att kunna kommunicera effektivt.

Vad har du for arbetstider?

Rollen kraver att du kan arbeta varierande timmar for att matcha tiderna da kunder behover oss mest. Du kommer att arbeta kvalls- eller dagskift och din arbetsvecka ar minst 40 timmar, till exempel: 5x8 timmar. Amazon lagger stor vikt vid att var kundtjanst ar tillganglig for vara kunder. Detta innebar att du kommer att bli schemalagd i olika skift mellan 06.00 - 20.00, mandag till sondag. Du kan komma att bli schemalagd pa roda dagar, men det kommer sjalvklart med en premie pa din lon. Du kommer att fa ditt schema 6 veckor i forvag och du kommer att fa mer information angaende ditt exakta schema narmare ditt starttdatum.

Vilka kvalifikationer behover vi fran dig?

Minst 18 ar gammal Har ratt att arbeta i Storbritannien Talar, forstar och skriver Svenska flytande och har grundlaggande kunskaper av Engelska Erfarenhet av att arbeta med en dator Tillganglig att arbeta varierande skift fran mandag till sondag mellan 06:00 och 20:00 Villighet och formaga att arbeta i roterande skift (det vill saga, tidigt, sent, helg och kompenserad overtid efter behov) Inledande fem veckors tillganglighet for heltidsutbildning (betald) Du behover ett tyst, distraktionsfritt arbetsutrymme (sarskilt rum med skrivbord och stol) Minst 50 Mbps bredbandsuppkoppling med tradad Ethernet-internetanslutning (inte wifi). Vi kommer att forse dig med ett komplett utrustningspaket innan din forsta traningsdag.

Vilka styrkor behover du ha?

Hart arbetande, uttrycker dig val i tal och skrift och har ett oga for detaljer Vanlig och kundfokuserad i varje situation Formaga att lara sig snabbt och vara oppen for forandring Vara bekvam med multitasking i en intensiv miljo

Vilka fordelar kommer du att fa?

Vi forvantar oss inte, aven om det ar bra att ha, tidigare erfarenhet av kundtjanst. Du far all utbildning och all utrustning som du behover nar du borjar. Dessutom erbjuder vi ett antal andra formaner:
Amazons personalrabatt Formanlig rabatt pa utvalda hotell, elektronik produkter, resor, appar med mera via Amazon Extras Program Expertutbildning och mojligheter att utveckla dina fardigheter Privat sjukforsakring Pensionsplan for Amazon

Om den har rollen later som om att den ar for dig, klicka pa lanken nedan for att starta ansokningsprocessen!

Rakna med 1?2 timmar for att slutfora hela ansokan. Vi rekommenderar att du anvander en barbar eller stationar dator for att fa den basta upplevelsen. Du kommer att ha mojligheten att spara din ansokan mellan varje steg i ansokningsprocessen och aterga till den vid behov, men vi rekommenderar starkt att du slutfor processen i en session om det ar mojligt.

Om du gar vidare i processen sa kommer dina sprakegenskaper bli testade.



Om du gar vidare sa kommer vi att kontakta dig for nasta steg!



Amazon ar en arbetsgivare som star for jamlika anstallningsmojligheter. Vi tror starkt att det ar centralt for var framgang att anstalla en mangsidig arbetskraft. Vi fattar rekryteringsbeslut baserat pa din erfarenhet och kompetens. Vi vardesatter din vilja att upptacka, uppfinna, forenkla och bygga.



Det har alltid varit av hogsta prioritet for Amazon att skydda din sekretess och dina data. Las var Sekretesspolicy for att lara dig mer om hur vi samlar in, anvander och overfor vara kandidaters personuppgifter.

This role requires Swedish language proficiency

Job details


GBR, VCC UK, Virtual


Customer Service