Job Description

Working Part time:

28.5 hours per week (this could include nights and weekends).



We are looking for highly motivated individuals to provide comprehensive switchboard service to The Countess of Chester Hospital, as directed by the Team Leaders. The successful candidate must be able to work using their own initiative, and also as part of a busy team.



You will be required to cover a shift pattern over 7 days a week with evenings, weekends and nights as part of a 24-hour service. Candidates must be flexible to help us achieve a safe, kind and effective service.



The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

The Countess of Chester Hospital:

providing 438 general and acute beds

Ellesmere Port Hospital:

providing 56 beds as a rehabilitation, intermediate and outpatient facility

Tarporley War Memorial Hospital:

a base for community services which serve the local rural population.



The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000. ??



The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.



See for further details.



Recruitment selection processes are based on competence (see Person specification) and values.



Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.



You are encouraged to enrol for the DBS Update Service. A small annual fee of 16 per year applies.



New entrants to the NHS will commence on the minimum of the scale stated above.



Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.



Good luck with your application.