Job Description

Accountability

The post holder will be accountable to the Front of House Manager.

Line Management

There are no line management responsibilities associated with this role.

Duties and responsibilities:

The College Switchboard Operator works as part of the college Reception team serves as the first point of contact for individuals that use the main college telephone number. The postholder will manage incoming calls, routing them to the appropriate departments or individuals, and providing general information about the college and its activities.

Job details:

To answer incoming calls promptly and courteously on the college's main phone line and direct calls to the appropriate departments, offices, or personnel using the switchboard system.

To provide accurate information to callers regarding college events, office hours, locations, and procedures.

To take and relay messages accurately when requested ensuring that these are passed to the appropriate personnel.

To maintain up-to-date knowledge of the college directory and organisational structure.

To assist with basic administrative duties as needed, such as data entry or supporting with the post function.

To handle emergency calls and escalate urgent matters to the appropriate member of the senior leadership team.

To maintain a professional and friendly demeanour at all times, ensuring confidentiality and discretion when dealing with sensitive information.

To carry out any other duties appropriate to the post which may be required, as the role develops.

Hours of work

: Part-time, across five days, term time plus 5 additional days. Hours to be agreed.

Salary

: Point 5, of the Support Staff for Sixth Form Colleges Salary scales, which is currently 25,159 FTE, and this will be adjusted in line with the term-time contract.

Closing date: Monday 3rd November 2025 (to arrive no later than 12 noon).

For job details and to apply, please visit https://www.jcc.ac.uk/about-jcc/jobs/. If you have any queries regarding this role or require support with your application, please contact the HR team via e-mail HR@jcc.ac.uk or call 0121 446 2255.

We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to respect this commitment. The job description fully sets out the safeguarding responsibilities of the post. All roles in the College have contact with children, and as such anyone that is employed by the College is considered to be engaged in regulated activities. Our roles are therefore exempt from the Rehabilitation of Offenders It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service. Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Joseph Chamberlain Sixth Form College is an equal opportunity employer, we welcome applications from all sections of the community.

Job Type: Part-time

Pay: Up to 25,159.00 per year

Expected hours: No more than 36.5 per week

Benefits:

Company pension Employee discount On-site parking
Work Location: In person