Contract - Permanent
Hours - 3.75 hours per week
Base - York
We are looking to recruit a flexible, enthusiastic, friendly, self-motivated Switchboard Operator Based in York Hospital. Some switchboard experience would be an advantage, but training will be given.
The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.
The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota.
You will need to have the ability to use your initiative when lone working, and maintain a professional, confidential and patient cultured approach at all times.
Main duties include;
You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system
To operate switchboard and communication systems, liaising and negotiating with internal and external callers
To deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice and dealing with the public on the phone
To update and process electronic information onto the ARC system as and when required, chasing updated information by contacting consultants, secretaries, departments, IT etc
Administrative duties as well as taking calls, which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota, and accurate logging of the Trust taxi usage
Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment
Our benefits
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.