Job Description

Job Overview

This role will be supporting the wider team at Reeds Solicitors LLP and other customers of Rock Management Service with the first level of customer care. The role of the Switchboard operator is to be the first point of contact for the firm.

This role is a hybrid role with some office days and some homeworking, the successful candidate will be efficiently answering all incoming calls and directing queries to the appropriate person, and will assist the Office Manager for the smooth day-to-day running of office.

This role is initially for a fixed term of 12-months, with potential to extend/become permanent at the end of that period.

Duties and responsibilities

Answer all incoming telephone calls in a timely manner and use initiative where possible to manage callers expectations. It is expected for switchboard operators to take 80-100 calls per day; Signpost enquiries in line with the company's signposting procedure; Direct all incoming enquiries to the correct fee-earner and/or department, take messages where they can't be reached by telephone; Record telephone calls on internal Case Management System where appropriate; Forward emails incoming to central mailing system to the relevant person/team; Any ad-hoc administrative duties that may arise or be assigned from time-to-time; Any other duties as directed by a member of the management team from time-to-time

Office responsibilities

Meet and greet visitors; Ensure all incoming post is date stamped, scanned and passed to the relevant department as soon as possible; Envelope and frank all outgoing post daily and arrange couriers as requested; Photocopy and Scan documents when requested; Assist with administrative?duties as and when required; Any other duties as directed by a member of the management team from time-to-time.

Experience

Confident and clear communication skills, both verbal and written. A strong telephone manner and excellent interpersonal skills. Previous experience of using Microsoft Office packages. Ability to learn and efficiently use case management software. Excellent organisational and administrative skills with a proactive approach. Ability to multi-task. Adaptable and able to work under pressure. A good team player with the ability to also work well without supervision.
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 23,500.00-25,000.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Flexitime Health & wellbeing programme Private medical insurance Referral programme Work from home
Experience:

switchboard/reception: 1 year (required) customer service: 1 year (required)
Work Location: Hybrid remote in Eastbourne BN21 1BF