Job Description

Lancer Scott is a leading Facilities maintenance and construction company working across the South of the UK. We work in the following sectors, Retail, leisure, Commercial Properties, offices, Healthcare, Education and Residential.

Responsibilities

Assisting and resolution of internal support tickets, in a timely manner. Monitoring system performance, identifying and investigating errors. All administration tasks related to system software. Email and ticket management of issues. Central point of contact with system supplier to support, manage & resolution of complex issues or system functionality improvements. Management & reporting of EPIX performance KPI/SLA's. Contract renewals, reactive, ppm, compliance, work orders and SOR's. Implementation and demobilisation of operative, supplier and client accounts. Provide support for any system changes or enhancements. Produce user guides and system training. Update and Maintain system documentation. Set up and support for sub-contractor portals. Highlight any system improvements that would improve productivity and benefits to Lancer Scott.

Collate system improvement requests or ideas from users and present to senior management for review and approval

Working relationships

Internal:





Interface with Lancer Scott Ltd employees, Account Managers, Health & Environmental (HS&E) Department, Quality Assurance (QA), Human Resource (HR) Department, Accounts & Finance Department.


External:





Interface with software providers, clients and suppliers

Skills & Experience

Essential:


Good communication skills both written and verbal. Good understanding of Facilities management and use of CAFM systems. Understanding of SLA management, first-time fix metrics, and stock control principles. Good Excel skills. Ability to interpret data in different formats with attention to detail. Ability to communicate complex data insights in a clear and actionable manner. Able to work under pressure and multitask.
Desirable:


Understanding of system change management Experience of system UAT Experience of management reporting

About Us

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Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last 4 years with turnover increasing from 56 million in 2020 to a projected 100 million in 2024.


Enjoying year on year growth, we're a South West success story. We have, as part of our growth strategy, had to evolve and as such have initiated reorganisation to ensure we continue to deliver the renowned high-quality construction projects and facilities management services that our clients have come to expect.

Building Communities at Lancer Scott

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At Lancer Scott, we're committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire. Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.


Join us at Lancer Scott, where your work helps strengthen communities.