Job Description

We're conscious mavericks; an open-minded and creative community who challenge the status quo, seek to live naturally, and believe in the powerful connection between their own health and the planet's.



The system admin role reports into the Head of Business Systems, working with our current team of system analysts and admin, acting as first line support for business platform users within the company. It's an exciting time to join the team as we expand - as you progress in the role you'll work alongside other teams on upcoming projects to help the business.



WHERE YOU'LL PLAY



First-line support for users of the system.



Management of the issue tracking system to support the day to day operation of the business.

Monitor and manage IT systems:

NetSuite, Boomi, Magento, Celigo, Sitoo, and WMS.



Perform root cause analysis of all issues resolved and propose permanent solutions.



Assume a critical and participative role in the maintenance and support of systems.



Support the business in the production and amendment of reports from core systems.



Data management including data cleansing, data mapping, data workflows, etc.



User access & role maintenance.



Business Process Documentation.



Work with 3rd party providers to troubleshoot and fix issues.



Systems Project Resource focusing on General NS optimisation & Finance optimisation Projects.



ALL ABOUT YOU



Experience with NetSuite is essential for this role.



Exposure to business platforms such as Boomi, Celigo, Centric, WMS and Sitoo



Previous experience in a 1st or 2nd line support role



An understanding of the administration of NetSuite is desired (but not essential)



Highly motivated, capable of working both alone and alongside team members



A good understanding of Freshdesk or a similar incident management system



Please be aware we run a Hybrid working model and you will need to be able to work from our Nature HQ in Wrington, outside of Bristol, at least twice a week



OUR EPIC BAREFOOT BENEFTIS



25-day holiday allowance (pro rata), 4 additional days each year to volunteer, get outdoors or focus on your wellbeing, and a day off for your birthday



Private Medical Health care, including mental health, dental and eye care.



Livebarefoot Pot - up to 1,000 per year to inspire you to live barefoot (embrace hobbies and passions) and or boost your natural health.



Free seasonal Vivo footwear and discounts for you, your friends & family.



Pension matched to 5%



4 Vivo Gatherings to celebrate the equinox and solstice, connecting and reflecting in nature,



Travel Allowance to support connection days.



Generous gender-neutral parental leave



Death in Service up to 6 times your salary



Group income protection insurance



Long service awards



Car salary sacrifice scheme.



Cycle to work scheme.



Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community.



Every opportunity for recruiting a new member of the Vivobarefoot community should be an opportunity for us to introduce fresh perspectives, talent, and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, disability, mental health illness, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you!