Job Description

Liverpool 1 days ago


As Systems Analyst, you will support the development, integration, and optimisation of our internal business systems, with a particular focus on Salesforce and Access Dimensions financial software.


Responsibilities include the delivery and support of business applications and functionality on our key platforms and proactively work with business users to help improve the overall effectiveness and efficiency of our business systems.


This role is key to ensuring our systems meet business needs, integrate effectively, and enable data-driven decision-making.



ResponsibilitiesAct as the technical and functional expert for Salesforce and Access Dimensions across the organisation. In conjunction with Business Analyst / Digital Transformation Consultant, analyse system workflows, user stories and processes against company requirements to identify opportunities for system improvement, new capabilities or automation. Configure and customise Salesforce to meet user and business needs, including dashboards, reports, and integrations. Design and implement best practice solutions, including configuration tasks including validation rules, approval processes, and flows. Support the integration of Salesforce and Access Dimensions with other internal systems, ensuring data consistency and process efficiency. Work with finance and customer success teams to maintain and optimise processes within Access Dimensions, including reporting and budgeting functions. Adhere to system administration guidelines and standards. Support system upgrades, patching, and testing across both platforms, plus undertake system administration including user and schema management (dev, UAT, prod). Manage data within Salesforce and Access Dimensions, ensuring data integrity, and create reports to proactively monitor and alert (including licenses, certificates, API limits, data storage, backups, archiving, availability, performance, emails functionality). Provide user training, documentation, and ongoing support to ensure effective system usage. Analyse existing systems, identifying issues, and recommending improvements. Troubleshoot system issues and liaise with vendors or third-party support teams where necessary. Prioritise and manage the systems backlog, ensuring that enhancements, bug fixes, and feature requests are addressed. Stay informed about platform updates and best practices to ensure the business is leveraging available functionality.

CompetenciesYou're not afraid of big challenges You actively push to raise the bar You think big and inspire You help your team and our customers to succeed You always strive for improvement You take ownership You do it because it's the right thing to do You are true to yourself and respect others

ExperienceProven experience as a Systems Analyst or similar role. Strong hands-on experience with Salesforce, including technologies, platforms, tools, apps, data management and functionality, configuration, reporting, process automation, flows and administration. Salesforce Certified Administrator Knowledge of Power BI, SOQL or data querying tools and an understanding of integration tools such as APIs, middleware, or ETL platforms Practical experience with Access Dimensions (or similar financial systems), including sales and purchase ledger data, and reporting modules and integration into these. Ability to document business and technical requirements clearly and concisely. Excellent problem-solving skills with a data, analytical and process-driven mindset. Skills in collaborating with multiple teams to coordinate work and resolve system issues in an Agile/ Scrum environment. Strong communication and stakeholder management skills. Ability to effectively prioritise and escalate issues as required

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