Job Description

Job Title: Systems Analyst
Working Pattern: Monday to Friday (08:00 - 16:00 or 09:00-17:00) with participation in a 24/7 on-call rota as required
Salary: 28,000 - 30,000 + up to 20% bonus
Location: Flexible - Embrace fully UK remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham or Blackpool.
At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Systems Analyst, ready to make an impact, we've got a space with your name on it!
The main purpose of the role is to act as a bridge between business requirements and technical solutions, ensuring systems effectively support and enhance the organization's operations.
We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
The successful candidate will work in a small team based at Blackpool.
Your Impact: Building a greener tomorrow
As a Systems Analyst at Tandem your focus will be on:

• Providing 2nd Line Support to our internal customers using our software applications.
• Performing root cause analysis for key incidents and completing all necessary documentation.
• System configuration of legacy systems such as Sentinel, including workflows, user-definable settings, product sets, and rule sets.
• Creation and maintenance of customer documentation using package like Crystal Reporting, and where changes are required to unit test the changes.
• Automation of workflows and messaging.
• Support and maintenance of bespoke Portals, including the on-boarding of new Brokers.
• Perform daily checks and monitoring to ensure all batch processes complete successfully, and the system is performing and functioning correctly.
• Working with Suppliers to ensure that the Group is utilising the available technology to the maximum effect, and where issues occur, that they are resolved in accordance with priority severity in accordance with change control procedures.
• Ensure that all technical documentation is created and kept updated.
• Communicating with stakeholders to provide key updates with regards to upcoming change
• Accountable for individual performance and contribution to achieve KPI's and Objectives set by the business.

We'd love to hear from you if you have:

• A proven track record supporting applications.
• Demonstrable technical knowledge, such as SQL, Crystal Reporting
• Experience working in the financial sector.
• Extremely collaborative, can bring different skill sets together to solve problems.
• Ability to balance multiple priorities and deal with ambiguity.
• Passionate about technology products and configuring technology systems.
• Interested in the Fintech space.
• Experience of understanding complex business processes, complex data requirements.
• Be IT literate and proficient in Microsoft Office.
• Understanding of the software development lifecycle, ITIL and Change Control function
• An extremely strong work ethic and has huge determination to succeed.
• Enthusiastic personality, optimistic in mindset and has a can-do attitude.
• Has a curiosity to understand how things work.
• Someone who is action orientated, has great energy and drive.
• Good judgement and applies "common sense" when problem solving.
• An exceptional communicator

It would be great, but not essential if you have:

• Experience supporting Lending Management Systems

Rewards that reflect your value, what's in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:

• Volunteer 2 days a year for charity

receive an early Friday finish * Raise 200 per annum for charity
Tandem provide PR and marketing support * Have renewable energy at home
receive an additional 1 day annual leave * Drive an electric car
receive 500 towards a home charger
Ready to make your mark?
Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.