Job Description

Company Overview:

At Red Deer Herbs, we are passionate about delivering the freshest, highest-quality herbs and produce to our customers. We pride ourselves on our commitment to food safety, quality, and sustainability, ensuring that our operations not only meet but exceed customer and industry standards. As we continue to grow, we are looking for a proactive, detail-oriented Systems and Process Specialist to join our dynamic team and help us strengthen and maintain our technical and quality systems.

Role Overview:

The Systems and Process Specialist will play a critical role in ensuring that all processes, procedures, and systems comply with customer codes of practice and relevant industry standards. The ideal candidate will be responsible for managing and continuously improving our food safety and quality systems, supporting audit readiness, and liaising with customers on technical and compliance matters.

Key Responsibilities:

Ensure compliance with customer codes of practice, industry standards, and regulatory requirements (e.g., BRCGS, M&S, etc.). Maintain, review, and improve HACCP, TACCP, and VACCP plans. Conduct regular gap analyses and internal audits to identify areas for improvement and drive corrective actions. Act as a key point of contact for customer technical queries and audits, providing clear and professional communication. Support and facilitate external audits, including customer and third-party audits, ensuring audit readiness at all times. Develop and deliver training programs for operational teams on food safety, quality, and compliance requirements. Monitor and update documented systems (quality manuals, standard operating procedures, records, etc.). Work collaboratively with production, purchasing, sales, engineering, technical and hygiene to ensure smooth implementation of systems and processes. Ensure the hygiene cleaning is carried out to good standards and work with the team to support in delivering a clean factory, ready for production to commence daily. Analyse trends and data to proactively identify risks and opportunities for improvement. Support the introduction of new products and processes from a technical and compliance perspective.

Key Requirements:

Degree or equivalent experience in Food Science, Food Technology, or a related discipline. Must have demonstrable Food manufacturing experience. Strong understanding of food safety and quality standards (e.g., HACCP, TACCP, VACCP). Knowledge of customer codes of practice and major standards (e.g., BRCGS; M&S etc). Where experience has not been with M&S for example, support will be available to learn the standard. Experience in preparing for and supporting audits and customer visits. Excellent communication and interpersonal skills, with an ability to work cross functionally and liaise with customers. Strong analytical and problem-solving skills. Meticulous attention to detail and highly organised. Proactive, self-motivated, and able to work independently as well as in a team environment.

Desirable:

Previous experience in the fast-paced food industry Internal auditor qualification. Experience in customer-facing

What We Offer:

The opportunity to work in an industry-leading, innovative business. A supportive and passionate team environment. Opportunities for professional growth and development. Competitive salary and benefits package. This role is based on a 39-hour contract and must be flexible in all aspects of working patterns as weekend working will be expected when necessary.
The salary for this position is from 30k to 40k depending on experience. You will receive 30 days' holiday (including 8 bank holidays).

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Additional leave Casual dress Free parking On-site parking
Ability to commute/relocate:

Pershore WR10 2JQ: reliably commute or plan to relocate before starting work (required)
Education:

Certificate of Higher Education (required)
Experience:

preparing for and supporting audits and customer visits: 1 year (required) food safety and quality standards : 2 years (required)
Licence/Certification:

Internal auditor qualification (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person