Job Description

Please note, this is a Level 3 Apprenticeship opportunity. If you have a Level 3 or higher ICT related qualification, or if you have extensive experience in the IT sector, we cannot progress your application.

Role:

Systems & Applications Support Apprentice

Location:

Stokenchurch, HP14 3SX

Hours:

Monday - Friday, 37.5 hours

As a Systems & Applications Support Apprentice you will work in a lean UK team integrated into a larger EMEA team.

The purpose of the role is to provide local and onsite support across; web applications, desktop and mobile platforms, print & telephony services to our employees and external stakeholders in the UK, while contributing towards system enhancements and participating in the development process, where appropriate.

There will be an opportunity to input into the technologies and methods used to develop these systems.

Key responsibilities:

Provide IT support across all DEKRA IT systems; web applications, desktop and mobile computing, print and telephony to internal and external stakeholders Review all technical support-related processes and documentation for continuous improvement. Work as an active member of the wider local and global IT organisation in a flexible and supportive way. Assist in maintaining and improving the performance of existing systems and software Plan alongside the business to perform data migrations, imports and exports as required Author and format technical documentation appropriate for the intended audience Respond to varied tasks, project or programme as required from time-to-time Attend meetings with DEKRA and clients as and when required
All activities are to be carried out in accordance with all company policies and procedures as set out in the Employee Handbook and elsewhere including policies on; equal opportunities, health & safety, data protection, information security and ISO requirements.

What We're Looking For

A genuine passion for technology and problem-solving Eagerness to learn and grow in a dynamic IT environment Strong communication skills and a team-player mindset A proactive attitude and excellent attention to detail [Desired qualifications--e.g., GCSEs in English, Maths, or IT-related subjects]

What You'll Gain

A nationally recognised IT apprenticeship qualification One-on-one mentorship from seasoned IT professionals Real-world experience across diverse IT systems and clients A pathway to a long-term career in tech (with potential for progression into a

Network Engineer

role) A supportive, friendly, and empowering work culture

Future Opportunities

There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies.

Job Types: Full-time, Apprenticeship

Pay: From 21,500.00 per year

Application question(s):

Do you drive with access to your own car? What transferable skills do you have that would benefit you in an IT Support apprenticeship? What experience do you already have in IT, and how do you use IT and technology in your personal life? (This can include IT related hobbies/online courses etc.)
Work Location: In person

Reference ID: DEK