Job Description

Ref Number

B01-05294

Professional Expertise

Administration and Business Support

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

43,981-52,586

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

03-Jan-2026

About us

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UCL is London's Global University, home to a diverse community of world-leading academics, students, and professional services staff. Our Professional Services Hub (PS Hub) plays a central role in supporting UCL's mission by bringing together key customer-facing and transactional services across HR, Finance, Research, Estates, IT & Business Operations.



We are committed to delivering high-quality, efficient services with a strong emphasis on customer experience, consistency and continuous improvement. The PS Hub provides shared services across the university, aligning teams through common tools, technologies, standards and ways of working.



As part of the Service Excellence function, you will join a forward-thinking community focused on innovation, service improvement and enabling colleagues across UCL to deliver exceptional academic and student outcomes.

About the role

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As a Systems Configuration and Automation Officer, you will support the development, enhancement and optimisation of UCL's Enterprise Resource Planning (ERP) and Enterprise Service Management (ESM) systems. Working closely with the Systems Configuration and Automation Manager, you will help define system requirements, coordinate testing, deliver system improvements, and support major organisational changes within the ERP environment.



A key aspect of the role involves engaging with system users and stakeholders to understand needs, identify improvements, and provide high-quality training and documentation. You will create training materials, deliver sessions, manage testing phases, and help ensure system processes, procedures and policies are aligned across the organisation.



You will also play a crucial role in championing automation and AI solutions, helping to streamline processes, reduce risk and enhance customer experience. The role contributes to UCL's strategic drive toward more efficient, modern, and scalable professional services.

About you

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You will bring strong knowledge and experience of ERP and ESM systems, with the ability to understand system requirements, undertake end-to-end testing, and identify opportunities for improvement. You are confident in analysing root causes, assessing impacts and articulating sustainable solutions.



You will be an excellent communicator with strong interpersonal skills, comfortable working collaboratively across departments and influencing stakeholders at all levels. You have experience delivering training, conducting training needs analyses and producing high-quality documentation in various formats.



Organised and methodical, you can prioritise effectively, balance competing demands, and meet deadlines while maintaining high standards of accuracy. You are proactive, flexible and committed to continuous improvement, aligned with UCL's Ways of Working. A Lean Six Sigma Green Belt is desirable but not essential.



Above all, you bring curiosity, collaborative energy and a passion for using systems, automation and data to improve the way people work.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.