Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you\xe2\x80\x99ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you\xe2\x80\x99ll be part of a global workforce that embraces the differences among us. And here, we\xe2\x80\x99ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can\xe2\x80\x99t wait to hear about YOU.

We are looking for an experienced Systems Engineer MFT Support to provide expert-level support and maintenance for our Managed File Transfer systems. As a Systems Engineer, you will play a crucial role in ensuring the stability, security, and functionality of our global systems. Your responsibilities will include providing support for the specified systems, participating in rotational shifts, and potentially visiting our offices once a quarter. Given the nature of the program/systems you will be working with, this role requires the candidate to be a UK National who can pass an SC security check.

What will you do

Configure and troubleshoot GlobalScape Managed File Transfer (MFT) installations.

Manage and support MFT Servers, ensuring their reliability and performance.

Monitor platform performance parameters, both automatically and manually when needed.

Contribute to incident management for end users across GlobalScape, Kofax, CTERA, and web-based solutions.

Assist in deployments across test, pre-production, and production environments in collaboration with technical leaders.

Provide high-quality support to internal customers, external partners, and third-party vendors, ensuring satisfaction and technical expertise.

Utilize tools like ServiceNow, G Suite, and Tanium to streamline the support process.

Collaborate with the Service Desk team to facilitate information transfer between support tiers, fostering teamwork.

Support the development of technical support documentation.

Maintain strict adherence to information security compliance and actively participate in security practices.

Establish and cultivate relationships with other IT support teams.

Deliver exceptional customer care and service to all users, both internal and external.

Liaise with third-party vendors and suppliers to handle escalated issues effectively.

What you will bring

Be university educated to Degree or equivalent in IT-related field

Strong knowledge of Corporate Technologies and methodologies (e.g., SQL, JAVA, .net, IIS, web services, Scrum, Agile).

Several years of Technical Support Experience, GlobalScape experience and IT support experience for Desktop and Web applications

MSSQL Database Knowledge.

Familiarity with CTERA, Kofax, or Storage.

Strong conflict resolution and interpersonal skills.

Self-motivated with excellent task prioritization and organizational abilities.

Proficient in Business Analysis.

Effective at summarizing and presenting information.

Skilled at building relationships and working in a matrix structure.

Results-oriented with strong influencing skills.

IT database administration skills.

Solid analytical and problem-solving abilities.

Ability to research new processes and technologies

British National with over 5 consecutive years of UK residency and eligibility for Home Office Security Clearance (SC).

Discover what we offer

Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation

Empowering Inclusion: Join a supportive environment where everyone\'s voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.

Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role)

Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future

Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual

Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

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Category: Information Technology

Iron Mountain